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Ratings and Reviews 0 Ratings
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What is Unbox Social?
An all-encompassing social marketing solution allows you to assess the success of your content and campaigns across multiple platforms effectively. By effortlessly connecting your accounts, you gain access to crucial insights from social media. This tool facilitates centralized measurement and analysis of all your profiles, empowering you to make well-informed strategic decisions about your marketing efforts and ad spending. You can monitor the entire funnel analytics, evaluating the efficacy of campaigns and hashtags through various metrics, including follower growth, reach, impressions, clicks, ideal posting times, and engagement rates. Furthermore, it aggregates essential metrics vital to your business, covering both organic and paid social media performance all within one dashboard. In just a few minutes, you can acquire a detailed overview of your industry’s landscape as well as your brand’s position within it. This platform is the perfect answer for all your social media marketing needs and business objectives. At Unbox Social, our customers are our top priority, and we ensure that our dedicated team—which includes customer success specialists, technical support, and marketing consultants—is always ready to assist you in excelling on social media and reaching your goals efficiently. We are unwavering in our commitment to your success and strive to provide you with all the necessary resources to flourish in an ever-changing digital environment. Additionally, we believe that fostering a supportive community around our platform enhances the overall experience for our users.
What is OBI Engage?
Experience the revolutionary features of OBI Engage, which integrates social media, messaging platforms, reviews, live chat, and chatbots into one cohesive solution for exceptional customer interaction and online support. This system enables you to provide tailored and immediate customer service across multiple channels, such as social media, live chat, review platforms, and messaging services, fostering a base of satisfied and loyal customers. With OBI Engage, managing all online conversations becomes effortless through a centralized dashboard, while the inclusion of smart chatbots streamlines your service processes for greater efficiency. Moreover, the platform is equipped with sophisticated workflows, case management capabilities, and integration options with third-party systems, ensuring high-quality service delivery. The built-in monitoring feature keeps you updated on your brand's online reputation, allowing you to respond swiftly to customer mentions. In addition, you can easily create, schedule, and share posts on various social media networks using an intuitive content calendar, and thoroughly analyze the success and reach of your marketing campaigns with detailed social analytics and reporting. This comprehensive approach guarantees that your engagement methods remain agile and attuned to the needs of your audience, ultimately paving the way for continuous improvement in customer relations.
Integrations Supported
Freshchat
IFS Ultimo
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided
Free Version
Free Trial Offered?
Pricing Information
Pricing not provided
Free Version
Free Trial Offered?
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Unbox Social
Company Location
United States
Company Website
www.unboxsocial.com
Company Facts
Organization Name
OBI4wan
Date Founded
2011
Company Location
Netherlands
Company Website
www.obi4wan.com/nl/producten/webcare/
Categories and Features
Social Media Management
Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring
Categories and Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Social Media Management
Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring