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Ratings and Reviews 38 Ratings
What is Unified Office?
Unified Office, Inc. stands out as a leading Managed Services Provider offering Business Class Communication Services tailored for Small- and Medium-sized Enterprises. They deliver comprehensive business VoIP solutions that encompass a robust quality and support framework, initiating with engaging potential clients and progressing through a meticulous site survey, network evaluation, and the continuous cycle of integration, testing, deployment, and support. Their commitment extends to relentless monitoring of all service components, including on-premise systems, cloud infrastructures, software, and hardware, utilizing advanced diagnostic tools to ensure optimal quality and availability around the clock. At the core of their operations is a deep dedication to supporting their business clientele and resellers. Recently, the surge of interest in the Internet of Things (IoT) among large corporations has been noteworthy, prompting Unified Office to enhance its one-year-old IoT service offering, thereby expanding their innovative solutions portfolio. This strategic move reflects their understanding of market trends and the evolving needs of businesses in a technology-driven landscape.
What is PBXware?
PBXware stands out as the original and most prominent IP PBX Professional Open Standards Turnkey Telephony Platform available today. Since its inception in 2004, PBXware has been delivering adaptable, dependable, and scalable Next Generation Communication Systems (NGCS) alongside VoIP solutions tailored for small and medium-sized businesses (SMBs), large enterprises, Internet Telephony Service Providers (ITSPs), call centers, and various governmental agencies across the globe. This achievement is realized by integrating the finest elements of cutting-edge technologies.
The Bicom Systems softswitch is offered in several editions, including Business, Call Center, and Multi-Tenant, with each edition designed to support specific features that enhance performance, reliability, and expandability, ensuring users get the most out of their systems. This versatility makes PBXware a preferred choice for organizations seeking robust telephony solutions.
Integrations Supported
Dentrix
Facebook
HubSpot CRM
HubSpot Customer Platform
Microsoft Dynamics 365
Odoo
Pipedrive
Salesforce
SugarCRM
SuiteCRM
Integrations Supported
Dentrix
Facebook
HubSpot CRM
HubSpot Customer Platform
Microsoft Dynamics 365
Odoo
Pipedrive
Salesforce
SugarCRM
SuiteCRM
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Unified Office
Date Founded
2011
Company Location
United States
Company Website
unifiedoffice.com
Company Facts
Organization Name
Bicom Systems
Date Founded
2003
Company Website
bicomsystems.com
Categories and Features
Business Phone Systems
Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing
Business VoIP
Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement
Cloud PBX
Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing
MSP
Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling
Categories and Features
Business Phone Systems
Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing
Business VoIP
Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Cloud PBX
Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing
Telephony
Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration
Unified Communications
Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail