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CTMCTM is an AI-powered conversation intelligence, call tracking, and customer engagement platform developed to help organizations connect marketing activities with customer interactions and revenue generation. Originally known as CallTrackingMetrics, the platform combines marketing attribution, communication management, lead nurturing, and contact center capabilities within a unified system. Its call tracking functionality uses dynamic number insertion and dedicated tracking numbers to identify which advertisements, keywords, websites, and campaigns generate inbound phone calls. The software also captures text messages, web form submissions, and chat interactions to provide visibility into customer engagement across multiple communication channels. Conversation intelligence tools use artificial intelligence to transcribe recordings, summarize discussions, evaluate customer sentiment, identify important topics, and score interactions. Its AskAI functionality allows users to investigate conversation data and extract insights about customer needs, objections, and purchasing behavior. CTM VoiceAI provides automated voice agents that can answer calls, qualify leads, schedule appointments, and direct callers to appropriate employees or departments. Intelligent routing capabilities distribute incoming inquiries based on factors such as location, availability, agent skills, customer history, and custom business rules. Workflow automation enables organizations to trigger follow-up messages, internal notifications, CRM updates, and advertising conversion events using customer interaction data. Reporting tools include real-time activity dashboards, campaign performance analysis, advertising return on investment, agent productivity monitoring, and customizable reports for businesses and marketing agencies. CTM supports integrations with Google Ads, Google Analytics, HubSpot, Salesforce, and other business applications while providing APIs, webhooks, and white-label options.
What is Unipile?
Unipile acts as a unified API that streamlines the connection of multiple communication methods, such as messaging, email, calendar services, and more, into your software applications. With an impressive selection of over 500 endpoints, developers can merge platforms like LinkedIn, WhatsApp, Instagram, Gmail, Outlook, and IMAP into a single, organized inbox. Unipile empowers users to effortlessly send and receive messages across various channels, manage calendars for both Google and Outlook, synchronize conversations in real-time, and maintain a comprehensive historical record of interactions across all services. The API includes functionalities like starting chats, retrieving message threads, scheduling events, and connecting profile details, all accessible through one interface. Its potential uses span software for ATS/CRM, outreach applications, no-code development tools, and AI agent platforms, making it ideal for any environment that requires integration of multi-channel communications. Moreover, Unipile emphasizes quick and straightforward integration, offers comprehensive documentation for developers, and provides live support to ensure users can navigate the platform effectively. This adaptability further establishes Unipile as a crucial resource for enhancing communication capabilities across a wide range of applications, ultimately helping businesses improve their operational efficiency.
What is The Easy API?
Since our establishment in 2010, we have continually emphasized the importance of supporting our users. Through collaborative efforts, we develop APIs specifically designed to accommodate the growth of your applications, ensuring they are optimally equipped for success. Our API is engineered for rapid responses, achieving delivery times of less than a second, which allows your application to maintain its processing flow without interruptions. By utilizing a unified API that integrates various functionalities, we assist you in saving valuable time and energy, allowing you to concentrate on further advancing your project. Furthermore, we carefully monitor all requests, making it easier to troubleshoot API interactions, which simplifies the integration process significantly. At present, we operate within a live production environment, providing developers with direct access to particular URLs along with useful code examples. It is crucial to recognize that all endpoints are designed to be compatible with UTF-8 character encoding, ensuring that your application can effectively handle these characters for optimal functionality. Our dedication to facilitating a smooth integration experience for our users remains unwavering, and we continuously seek feedback to enhance our services.
Integrations Supported
Chief
Facebook
Gmail
Google Calendar
Instagram
LinkedIn
Microsoft Outlook
Motileo
Recruit CRM
API Availability
Has API
API Availability
Pricing Information
€49 per month
Free Trial Offered?
Pricing Information
$5 per month
Free Version
Supported Platforms
SaaS
Supported Platforms
SaaS
Customer Service / Support
24 Hour Support
Web-Based Support
Customer Service / Support
Web-Based Support
Training Options
Documentation Hub
Online Training
Training Options
Documentation Hub
Company Facts
Organization Name
Unipile
Date Founded
2020
Company Location
France
Company Website
www.unipile.com
Company Facts
Organization Name
The Easy API
Date Founded
2009
Company Website
theeasyapi.com
Categories and Features
Categories and Features
Unified APIs
Not specified