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What is United World Telecom?

Established in 1996, United World Telecom (UWT) specializes in telecommunications services aimed at helping businesses expand their international presence. With a robust footprint in the global market, UWT serves thousands of clients worldwide and is renowned for its outstanding quality and service. Our dedication to customer satisfaction is evident through our round-the-clock support and tailored corporate account management. Clients can easily oversee their business VoIP systems through an intuitive online control panel that allows for real-time adjustments of advanced features. As a recognized leader in providing international toll-free and virtual phone numbers, United World Telecom emphasizes the importance of reliable international call forwarding solutions paired with exceptional customer service. Getting started with our services is hassle-free, as we offer phone numbers from more than 160 countries, all ready for quick activation. By choosing UWT, businesses can significantly boost their global communication capabilities and enjoy seamless connectivity across borders. Additionally, our strategic focus on innovation ensures that clients always have access to the latest advancements in telecommunications technology.

What is Fonada?

Utilize Fonada's CPaaS offerings to elevate your business communication strategies. Cloud Contact Center Solutions These solutions provide a thorough approach to handling both incoming and outgoing communications. They enhance operational efficiency through features such as call routing, monitoring, and recording capabilities. Customer support is improved by integrating unified communication channels and CRM systems. Automated outbound calling boosts agent productivity while minimizing downtime. The use of advanced dialing algorithms ensures a higher rate of call connectivity. Voice Solutions Voice Broadcasting/OBD enables the rapid and efficient dissemination of pre-recorded messages to a large audience. Virtual Numbers create a professional image and facilitate seamless call management. Number Masking safeguards privacy by concealing actual phone numbers during calls. Offering toll-free numbers improves customer service by making it easier for clients to reach out. IVR Solutions enhance the customer experience by utilizing interactive voice response systems that direct callers to the appropriate department. Additionally, the Click-to-Call Solution encourages customer engagement by enabling them to connect with your business effortlessly with a single click, ensuring a smooth communication pathway.

Media

Media

Integrations Supported

FonaDial

Integrations Supported

FonaDial

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

United World Telecom

Date Founded

1996

Company Location

United States

Company Website

www.unitedworldtelecom.com

Company Facts

Organization Name

Fonada

Date Founded

2018

Company Location

India

Company Website

www.fonada.com

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

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