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What is UpKeep?

UpKeep is a mobile-centric application designed for the maintenance of facilities and equipment, relied upon by numerous major corporations globally. This software empowers asset and facility management teams to enhance data accuracy and collaborate effectively, leading to increased productivity levels. It offers features that enable users to generate work orders while on the move, maintain oversight of ongoing and future work orders, and assess the condition of various locations. Additionally, UpKeep's user-friendly interface facilitates quick access to essential information, further streamlining maintenance processes.

What is Salesforce Agentforce Field Service?

Agentforce Field Service is an AI-native field service management solution built to help organizations scale confidently and operate with precision. It transforms traditional field operations by combining human expertise with intelligent digital labor. Customer, asset, and workforce data are unified on one platform, enabling complete visibility across service lifecycles. Autonomous scheduling automates appointment booking, maintenance planning, and last-minute adjustments without manual intervention. Technicians benefit from an offline-first mobile application that provides access to work orders, asset histories, and guided workflows even without connectivity. Voice-enabled data capture and dynamic forms accelerate documentation and reduce administrative burdens. Dispatch teams use intelligent routing and resource optimization tools to assign the right technician based on skillset, availability, and location. Asset monitoring and predictive service capabilities shift operations from reactive fixes to proactive performance management. Real-time analytics dashboards surface performance metrics, capacity planning insights, and AI-powered recommendations. Visual Remote Assistant enhances first-time fix rates by enabling live expert guidance without requiring on-site visits. Integrated revenue tools also support upsell opportunities directly in the field. With its unified AI foundation, Agentforce Field Service helps organizations improve productivity, reduce costs, increase asset uptime, and deliver exceptional customer experiences.

Media

Media

Integrations Supported

Augury
Easyflow
IBM Maximo Application Suite
MachineMetrics
Mingo
NetSuite
OneLogin
Scription
Stackreaction
Tableau
Titan GPS
Zapier
Zendesk

Integrations Supported

Adobe Real-Time CDP
Augmentir
Collate
Neuron7
Salesforce Agentforce Net Zero
Salesforce Agentforce Service
VSight Workflow

API Availability

API Availability

Pricing Information

Free
Starter - $35 per user per month
Professional - $60 per user per month
Business Plus - $100 per userper month
Free Version
Free Trial Offered?

Pricing Information

$75.00 per user per month
Billed annually
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

UpKeep Maintenance Management

Date Founded

2014

Company Location

United States

Company Website

www.onupkeep.com

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/service/field-service-management/

Categories and Features

Aviation

Not specified

Aviation Maintenance

Inventory Control
Maintenance Scheduling
Manuals
Work Order Management

Building Maintenance

Asset Tracking
Dispatch Management
Inventory Management
Job Costing
Job Management
Maintenance Scheduling
Residential Properties
Routing
Scheduling
Work Order Management

CMMS

Asset Tracking
Inventory Control
Mobile Access
Preventive Maintenance
Scheduling
Service History Tracking
Technician Management
Work Order Management

Condition Monitoring

Not specified

Equipment Maintenance

Dispatch Management
Equipment Tracking
Inventory Control
Job Management
Maintenance Scheduling
Warranty Tracking
Work Order Management

Equipment Management

Not specified

Facility Management

Asset Management
Commercial Properties
Equipment Management
Inspection Management
Inventory Control
Maintenance Tracking
Preventive Maintenance
Residential Properties
Schools
Vendor Management
Visitor Management
Work Order Management

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Machine Monitoring

Not specified

Maintenance Management

Asset Tracking
Billing & Invoicing
Dispatch Management
Inventory Control
Inventory Management
Mobile Access
Planning Calendar
Predictive Maintenance
Preventive Maintenance
Purchasing
Scheduling
Service History Tracking
Technician Management
Work Order Management

Service Dispatch

Billing & Invoicing
Contract Management
Inventory Control
Job Management
Job Tracking
Mobile Access
Routing
Scheduling
Self Service Portal
Service History Tracking
Technician Management
Work Order Management

Work Order

Dispatch Management
Inventory Control
Job Management
Preventive Maintenance
Recurring Appointments
Scheduling
Task Management

Categories and Features

Field Service Management

Contact Database
Contract Management
Customer Database
Dispatch Management
Inventory Management
Mobile Access
Payment Collection in the Field
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Service Dispatch

Call Center Management
Contract Management
Customer Database
Inventory Control
Job Management
Job Tracking
Mobile Access
Routing
Scheduling
Self Service Portal
Service History Tracking
Technician Management
Work Order Management

Work Order

Contract Management
Customer Database
Dispatch Management
Inventory Control
Job Management
Preventive Maintenance
Quotes / Estimates
Recurring Appointments
Routing
Scheduling
Task Management

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