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What is UpsellGuru?
Encourage Your Guests to Place Bids for Room Enhancements
ENHANCING GUEST EXPERIENCE
1. Advance Email Notification
In the days prior to their arrival, guests receive a pre-stay automated email that invites them to enhance their hotel experience through various upgrade options.
2. Bidding for Upgraded Accommodations
Guests can easily submit their bids for different room types using a straightforward slider interface. The hotel then reviews these bids, deciding whether to accept or reject them. Accepted bids allow guests to enjoy upgraded accommodations for an additional charge, while rejected bids ensure their original reservations remain unchanged.
3. ...And Choose Additional Services
Guests are also given the chance to select from a customized menu of extra services aimed at enriching their stay. This added benefit not only enhances their overall experience but also leaves a lasting impression, encouraging them to return in the future. By offering these opportunities, hotels can create a more personalized and enjoyable visit for every guest.
What is HCN?
Hotel tablets act as versatile interactive hubs in guest rooms, allowing patrons to access hotel services, make purchases, order meals, report maintenance issues, and adjust room settings. By consolidating devices like phones, television remotes, alarms, and smart controls into one sleek interface, these tablets significantly enrich the in-room experience with engaging functionalities. Each guest room transforms into a welcoming environment for discovery, featuring personalized city guides that help visitors easily explore their surroundings. With options for real-time messaging, guests are kept well-informed right from their arrival at the hotel. These tablets also serve as platforms for event announcements through in-room broadcasts, turning accommodations into lively centers of information. Moreover, the cost-effective feature that permits guests to opt out of housekeeping or select preferred cleaning times contributes to a more tailored and convenient stay. Properties can effortlessly communicate details about upcoming events, special promotions, and available amenities directly to guests, ensuring they remain fully informed. This forward-thinking strategy not only boosts guest satisfaction but also encourages a stronger bond between visitors and the overall hotel experience while enhancing operational efficiency.
Integrations Supported
Booking Factory
Cloudbeds
Frontdesk Anywhere
GuestCentrix
Mews
Oracle MICROS POS
Protel Cloud PMS
RMS Cloud
Rezlynx
SIHOT
API Availability
API Availability
Pricing Information
Pricing not provided
Pricing Information
Pricing not provided
Supported Platforms
SaaS
Supported Platforms
SaaS
Customer Service / Support
Standard Support
Customer Service / Support
Web-Based Support
Training Options
Documentation Hub
Training Options
Not specified
Company Facts
Organization Name
Upsell Guru
Date Founded
2016
Company Location
Germany
Company Website
www.upsellguru.com
Company Facts
Organization Name
The Hotel Communication Network
Date Founded
2008
Company Location
Canada
Company Website
hcn-inc.com
Categories and Features
Hotel Management
Not specified
Pricing Optimization
Channel Analysis
Competing Product Analysis
Market Analysis
Multi-Store Management
Price List Management
Price Optimization Automation
Pricing Analytics
Profitability Analysis
Categories and Features
Hotel Guest Experience
Not specified