Ratings and Reviews 5 Ratings
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What is UseResponse?
An all-encompassing, highly adaptable software solution for customer support and feedback is offered in both SaaS and on-premise formats.
- Community Feedback Tool
This feature enables you to gather, categorize, and oversee customer feedback and feature suggestions. With intelligent voting and commenting mechanisms, valuable insights are generated that can inform the creation of product development strategies. Additionally, comprehensive analytics and insightful reports allow for the evaluation of your support team's effectiveness and the analysis of customer experiences.
- Ticketing Help Desk
The robust ticket management system allows for the handling of tickets through customizable statuses, tasks, private notes, comments, and reports, along with Kanban Boards. Advanced automation and notification parameters not only streamline the workload for your support team but also contribute to significant cost savings. Moreover, this integrated system ensures that you can efficiently address customer concerns while enhancing overall service quality.
What is Feature Monkey?
An all-encompassing platform is created to collect, analyze, and act on customer insights effectively. It empowers you to turn these insights into practical features while actively involving users in the product development journey. By concentrating on the features that users want the most, you can allocate resources more efficiently and optimize your development process. Gain insights into who is advocating for specific features and comprehend their use cases right from the beginning. Keep your audience informed about ongoing initiatives and provide regular updates to maintain transparent communication. This platform equips you with all the tools needed to close the customer feedback loop effectively, ensuring no vital input is missed. Effortlessly track feedback using voting systems that engage all relevant stakeholders. Encourage collaboration among various teams, including sales and marketing, to boost overall effectiveness. Seamlessly integrate Feature Monkey into your website to streamline the feedback collection process, removing the hassle of repetitive logins for users. With Baboon-the monkey overseeing automatic management, you can efficiently monitor feature requests from new clients and enhance your deal closure rates. Create a central repository for gathering feedback that consolidates all teams, ensuring that each perspective is acknowledged. This strategy not only simplifies communication but also deepens the relationship between your teams and the users, fostering a more collaborative environment. By actively engaging with customers, you can better align your development goals with their needs, driving greater satisfaction and loyalty.
Integrations Supported
Confluence
DeepL
Facebook
Facebook Messenger
Google Play
Google Workspace
Help Desk Migration
HubSpot CRM
HubSpot Customer Platform
Jira
Integrations Supported
Confluence
DeepL
Facebook
Facebook Messenger
Google Play
Google Workspace
Help Desk Migration
HubSpot CRM
HubSpot Customer Platform
Jira
API Availability
Has API
API Availability
Has API
Pricing Information
$149.00/month/ 2 Agents
Free Trial Offered?
Free Version
Pricing Information
$5 per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
UseResponse
Date Founded
2012
Company Location
United States
Company Website
www.useresponse.com
Company Facts
Organization Name
Feature Monkey
Company Website
www.featuremonkey.com
Categories and Features
Customer Feedback
Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Idea Management
Activity Dashboard
Brainstorming
Collaboration
Creator Tracking
Idea Ranking
Project Tracking
Status Tracking
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Categories and Features
Customer Feedback
Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback
Feature Management
A/B Testing
Entitlement Management
Feature Alerts
Feature Flag / Toggle
Feature Rollout Management
KPI Monitoring
Kill Switch
Multivariate Testing
Product Experimentation
Whitelist Creation