Ratings and Reviews 5 Ratings
Ratings and Reviews 0 Ratings
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What is UseResponse?
An all-encompassing, highly adaptable software solution for customer support and feedback is offered in both SaaS and on-premise formats.
- Community Feedback Tool
This feature enables you to gather, categorize, and oversee customer feedback and feature suggestions. With intelligent voting and commenting mechanisms, valuable insights are generated that can inform the creation of product development strategies. Additionally, comprehensive analytics and insightful reports allow for the evaluation of your support team's effectiveness and the analysis of customer experiences.
- Ticketing Help Desk
The robust ticket management system allows for the handling of tickets through customizable statuses, tasks, private notes, comments, and reports, along with Kanban Boards. Advanced automation and notification parameters not only streamline the workload for your support team but also contribute to significant cost savings. Moreover, this integrated system ensures that you can efficiently address customer concerns while enhancing overall service quality.
What is ServicePRO?
Revolutionize your service desk operations with ServicePRO! Whether it’s about automating the organization of incoming emails, prioritizing requests, monitoring service level agreements, or sending tailored status updates to stakeholders, ServicePRO’s robust rule engine provides the tools necessary to achieve all of this through its intuitive rule designer interface. Effortlessly manage requests assigned to you and your team from a single, centralized dashboard. Create and process service requests easily, ensuring top-notch customer service. Configure alerts and notifications to keep both your support team and customers updated in real-time. Quickly and efficiently record new requests for common issues. Choose from a wide range of project templates to handle several tasks at once, streamlining standard procedures. Gather additional data to accelerate issue resolution, shorten resolution times, and enhance reporting capabilities. An alert acts as an automated notification that signals a specific event has occurred, indicating that action is necessary to resolve the situation. By integrating these features, teams can boost their workflow efficiency and markedly elevate the quality of service provided. Ultimately, ServicePRO empowers organizations to respond swiftly and effectively to customer needs, fostering a culture of continuous improvement.
Integrations Supported
Zapier
Azure DevOps
Facebook
Facebook Messenger
Flowlu
Google Translate
Google Workspace
Help Desk Migration
HubSpot CRM
HubSpot Customer Platform
Integrations Supported
Zapier
Azure DevOps
Facebook
Facebook Messenger
Flowlu
Google Translate
Google Workspace
Help Desk Migration
HubSpot CRM
HubSpot Customer Platform
API Availability
Has API
API Availability
Has API
Pricing Information
$149.00/month/ 2 Agents
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
UseResponse
Date Founded
2012
Company Location
United States
Company Website
www.useresponse.com
Company Facts
Organization Name
Help Desk Technology International
Company Website
www.servicepro.solutions
Categories and Features
Customer Feedback
Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Idea Management
Activity Dashboard
Brainstorming
Collaboration
Creator Tracking
Idea Ranking
Project Tracking
Status Tracking
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management