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What is UserHorn?
Our website's Ticketing System, paired with a well-organized knowledge repository about our products and services, can bring substantial advantages. This strategy emphasizes the importance of structuring the knowledge base to make it easily navigable for both staff and customers. By employing the UserHorn Customer Support Ticket System with its "Knowledge Base" feature, we can create a vital resource that merges community discussions into a unified knowledge hub. This approach not only allows clients to help themselves but also enables users to quickly and effortlessly find answers to their questions, thanks to its user-friendly database format and "Smart search" function that intelligently suggests related inquiries and answers when new requests are made. Our goal is to provide an outstanding online support experience that we believe will foster your business's growth. We advise keeping page overload to a minimum, as responses are provided instantly, similar to a chat service, and we also recommend customizing the support portal URL to better suit your requirements. Furthermore, this simplified system is crafted to boost user satisfaction and overall efficiency, ensuring that every interaction is as seamless as possible for all users.
What is ADTANCE Smart Service?
ADTANCE Smart Service is a cutting-edge platform that revolutionizes Service 4.0 by tailoring digital solutions to fit your specific needs and capabilities. With its modular and scalable design, you have the flexibility to book individual components whenever necessary, ensuring immediate availability. Furthermore, all previously generated and stored information across the various modules can be effortlessly exported through an interface for further use.
This platform empowers your service personnel by providing quick and easy access to crucial data and tools on any device, whether it be smart glasses, smartphones, tablets, or computers. ADTANCE Smart Service encompasses a wide range of modules, including advanced document management systems, digital inspections, remote assistance, and predictive maintenance, making it a versatile choice for enhancing service efficiency. In addition, its user-friendly interface ensures that even those with limited technical expertise can navigate the system with ease.
Integrations Supported
SAGE
SAP HANA
SAP HANA Cloud
Salesforce
Zendesk
proALPHA
Integrations Supported
SAGE
SAP HANA
SAP HANA Cloud
Salesforce
Zendesk
proALPHA
API Availability
Has API
API Availability
Has API
Pricing Information
$13 per month
Free Trial Offered?
Free Version
Pricing Information
20€/month/user
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
UserHorn
Date Founded
2017
Company Location
Czech Republic
Company Website
userhorn.com
Company Facts
Organization Name
ADTANCE GmbH & Co. KG
Date Founded
2015
Company Location
Germany
Company Website
www.adtance.com
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Categories and Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management