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What is UserWise?

Effortlessly collect, analyze, and refine feedback to enhance customer satisfaction while making informed decisions rooted in data. Our AI technology assesses feedback, sorting it into categories of positive, negative, or neutral. It distills responses into concise summaries, enabling you to conserve time while obtaining vital insights. Furthermore, our AI organizes feedback into distinct categories, promoting efficient management and oversight. You can effectively monitor and track feedback through our AI platform, ensuring data-driven choices are at your fingertips. In addition, our AI brings attention to customer pain points highlighted in the feedback, allowing for a more targeted approach to enhancements. By utilizing these features, businesses can better connect with their audience and significantly improve the quality of their services. Ultimately, this systematic approach not only fosters customer loyalty but also drives continuous growth and innovation within the organization.

What is Caplena?

• Recognize Patterns • Showcase Outcomes • Topic Sentiment Evaluation • Amplified by Collaborative Intelligence Caplena is a cutting-edge customer feedback platform that employs augmented intelligence to empower market researchers, customer experience professionals, and consultants in uncovering deep insights from qualitative textual data. The idea for Caplena originated from co-founders Maurice and Pascal, who identified that many market research firms dealing with customer feedback face a prevalent issue: an abundance of open-ended responses paired with a lack of time for comprehensive analysis. Since its inception in the Spring of 2018, Caplena has successfully analyzed over 50 million responses and continues to add approximately 120 new projects weekly. Currently, it is recognized as the leading text analytics tool for over 100 companies in more than 15 countries, with prominent clients such as Swisscom, eBay, DHL, Coop, and Joyn, highlighting its significant influence and value in the market research sector. Its growth trajectory not only underscores its effectiveness but also illustrates the increasing reliance on technology-driven solutions in understanding consumer feedback.

Media

Media

No images available

Integrations Supported

Integrations Supported

Axis LMS
Quickwork

API Availability

API Availability

Pricing Information

$25 per 1,000 credits
Free Version

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

UserWise

Company Website

userwise.tech/

Company Facts

Organization Name

Caplena

Date Founded

2017

Company Location

Switzerland

Company Website

caplena.com/en/

Categories and Features

AI Tools

Not specified

Sentiment Analysis

Not specified

Categories and Features

Customer Experience

Not specified

Customer Feedback

Not specified

Sentiment Analysis

Not specified

Text Analytics

Not specified

Text Mining

Not specified

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