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What is UserWise?
Effortlessly collect, analyze, and refine feedback to enhance customer satisfaction while making informed decisions rooted in data. Our AI technology assesses feedback, sorting it into categories of positive, negative, or neutral. It distills responses into concise summaries, enabling you to conserve time while obtaining vital insights. Furthermore, our AI organizes feedback into distinct categories, promoting efficient management and oversight. You can effectively monitor and track feedback through our AI platform, ensuring data-driven choices are at your fingertips. In addition, our AI brings attention to customer pain points highlighted in the feedback, allowing for a more targeted approach to enhancements. By utilizing these features, businesses can better connect with their audience and significantly improve the quality of their services. Ultimately, this systematic approach not only fosters customer loyalty but also drives continuous growth and innovation within the organization.
What is Caplena?
• Recognize Patterns
• Showcase Outcomes
• Topic Sentiment Evaluation
• Amplified by Collaborative Intelligence
Caplena is a cutting-edge customer feedback platform that employs augmented intelligence to empower market researchers, customer experience professionals, and consultants in uncovering deep insights from qualitative textual data.
The idea for Caplena originated from co-founders Maurice and Pascal, who identified that many market research firms dealing with customer feedback face a prevalent issue: an abundance of open-ended responses paired with a lack of time for comprehensive analysis.
Since its inception in the Spring of 2018, Caplena has successfully analyzed over 50 million responses and continues to add approximately 120 new projects weekly. Currently, it is recognized as the leading text analytics tool for over 100 companies in more than 15 countries, with prominent clients such as Swisscom, eBay, DHL, Coop, and Joyn, highlighting its significant influence and value in the market research sector.
Its growth trajectory not only underscores its effectiveness but also illustrates the increasing reliance on technology-driven solutions in understanding consumer feedback.
Media
No images available
Integrations Supported
Axis LMS
Quickwork
API Availability
Has API
API Availability
Has API
Pricing Information
$25 per 1,000 credits
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
UserWise
Company Website
userwise.tech/
Company Facts
Organization Name
Caplena
Date Founded
2017
Company Location
Switzerland
Company Website
caplena.com/en/
Categories and Features
Categories and Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Feedback
Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback
Text Mining
Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering