Hotjar Reviews & Ratings

Hotjar

4.8 out of 5 stars

Ratings and Reviews 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 6 Ratings

Total 5 out of 5 stars
ease 4.5 out of 5 stars
features 5 out of 5 stars
design 5 out of 5 stars
support 4.5 out of 5 stars

Alternatives to Consider

  • Zoom Phone Reviews & Ratings
    4.6 out of 5 stars 2,944 Ratings
    Company Website for Zoom Phone
  • Fathom Reviews & Ratings
    5.0 out of 5 stars 7,880 Ratings
    Company Website for Fathom
  • iBabs Reviews & Ratings
    4.6 out of 5 stars 79 Ratings
    Company Website for iBabs
  • SurveyJS Reviews & Ratings
    4.8 out of 5 stars 64 Ratings
    Company Website for SurveyJS
  • Odoo Reviews & Ratings
    4.2 out of 5 stars 1,729 Ratings
    Company Website for Odoo
  • HiveMQ Reviews & Ratings
    4.5 out of 5 stars 92 Ratings
    Company Website for HiveMQ
  • Epsilon3 Reviews & Ratings
    4.2 out of 5 stars 265 Ratings
    Company Website for Epsilon3
  • Jotform Reviews & Ratings
    4.6 out of 5 stars 9,009 Ratings
    Company Website for Jotform
  • GWI Reviews & Ratings
    4.4 out of 5 stars 201 Ratings
    Company Website for GWI
  • Checksum.ai Reviews & Ratings
    5.0 out of 5 stars 2 Ratings
    Company Website for Checksum.ai

What is UserZoom?

UserZoom, which has merged with UserTesting, enables teams across Design, Research, Product, and Marketing to craft digital experiences that resonate with customers. The offerings from UserZoom facilitate swift collection of vital insights, allowing for more assured decision-making processes. With these tools, organizations can enhance their understanding of user behavior and preferences effectively.

What is Hotjar?

Achieve a more profound understanding of your website's user experience without becoming inundated with excessive data. Unlike conventional web analytics tools that primarily concentrate on traffic statistics, they often overlook the genuine actions taken by users—this is where Hotjar proves invaluable. By tracking essential metrics such as Customer Satisfaction (CSAT), Net Promoter Score (NPS®), and the Voice of Customer (VOC), you can gain a more accurate picture of user sentiment. Eliminate guesswork by leveraging Session Recordings to see how users engage with your site, which helps you relate to their difficulties. Analyzing user interactions and asking pertinent questions at key moments can significantly boost engagement levels. Hotjar easily integrates with many popular platforms, simplifying the visualization of user behaviors. This visual display of clicks, taps, and scrolling patterns offers critical insights into what motivates users and their preferences. Moreover, observing actual visitor interactions through recordings allows you to pinpoint specific areas that need enhancement, enabling you to better meet your audience's expectations. In the end, Hotjar equips you with the tools necessary to foster a more user-focused experience, ultimately leading to improved satisfaction and loyalty.

Media

Media

Integrations Supported

Mixpanel

Integrations Supported

AccessOwl
Checkout X
Crowded
Hello Customer
HubSpot Marketing Hub
Kamili
Magento
Mindspun
Omniconvert
PrestaShop
Qwilr
Reveall
Shift
Shopify
SiteSpect
Social&Loyal
Truehost
Ucraft
Unbounce

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

$99 per month
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub

Company Facts

Organization Name

UserTesting

Date Founded

2007

Company Location

United States

Company Website

www.usertesting.com/platform/userzoom

Company Facts

Organization Name

Hotjar

Date Founded

2014

Company Location

Malta

Company Website

www.hotjar.com

Categories and Features

Usability Testing

Not specified

User Research

Not specified

UX

Not specified

Visual Feedback

Not specified

Categories and Features

Customer Experience

Analytics
Dashboard
Feedback Management
Sentiment Analysis
Survey Management

Customer Feedback

Alerts / Notifications
Behavior Analytics
Screenshot / Screen Capture
User Testing Tools
Video Feedback
Website Feedback

Customer Journey Mapping Tools

Behavioral Analytics
Surveys & Feedback

Customer Retention

Not specified

Heatmap

Behavioral Mapping
Dashboard
Dynamic Maps
Element Analytics
Website Analytics

Marketing Analytics

Customer Journey Mapping
Dashboard
Website Analytics

Session Replay

Eye Tracking
Form Analytics
Heatmaps
Mouse Tracking
Optimization Tools
Session Recording
Surveys
User Experience Analysis
User Feedback
Visitor Segmentation

Survey

Custom Survey URLs
Data Analysis Tools
Mobile Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic

Usability Testing

Not specified

User Research

Not specified

UX

For Mobile
For Websites
Heatmaps
Screen Activity Recording
Usability Testing
User Journeys
User Research

Visual Feedback

Not specified

Web Analytics

Form Analytics
User Interaction Tracking

Website Optimization Tools

Performance Metrics
Problem Area Alerts

Popular Alternatives

UserTesting Reviews & Ratings

UserTesting

4.0 out of 5 stars

Popular Alternatives

Smartlook Reviews & Ratings

Smartlook

4.8 out of 5 stars
dscout Reviews & Ratings

dscout

1.0 out of 5 stars
Extellio Reviews & Ratings

Extellio

Extellio International AB
4.8 out of 5 stars
Userback Reviews & Ratings

Userback

4.9 out of 5 stars