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What is Userflow?

Userflow is a no-code platform that helps B2B SaaS companies turn new signups into loyal, paying customers through better in-app experiences. With Adoption Studio, product and marketing teams build and launch Tours & Guides, Checklists, Tooltips, Banners, Surveys, and a Resource Center themselves—no developers required—and target the right message to the right user at the right moment. Customer success teams rely on Adoption Agent to answer user questions instantly and point them to the exact action that solves the problem, cutting down on support tickets. Behind the scenes, FlowAI powers the intelligence across both, and a built-in MCP connection lets teams ask questions about their data or spin up a new Flow directly from tools like Claude or ChatGPT. The payoff: faster time-to-value, stronger activation and retention, and a lot less busywork for your engineering and support teams.

What is Gainsight?

Transforming your clients into a robust engine for growth is entirely possible with the right approach. The Gainsight Customer Cloud brings together all the essential technologies to ensure smooth product adoption, aiding your customers in achieving their objectives alongside your business. By skillfully managing the customer journey across various departments, you can build enduring relationships and continuously yield impressive outcomes. Merging comprehensive SaaS product analytics with customized in-app interactions allows you to offer users exceptional experiences. Collecting valuable feedback and engaging with respondents to complete the feedback loop helps reveal insights that significantly enhance customer experience. This versatile platform acts as a centralized resource for customer data systems, empowering every team member with actionable insights to improve decision-making focused on customer satisfaction. Additionally, it promotes revenue growth through in-depth whitespace analysis, well-crafted upsell and cross-sell strategies, and streamlined renewal processes to boost profitability. In achieving these goals, businesses can not only strengthen connections with their customers but also secure their long-term success in an increasingly competitive landscape. Ultimately, fostering such relationships ensures that companies remain agile and responsive to market demands, paving the way for sustained growth.

Media

Media

Integrations Supported

HubSpot CRM
HubSpot Customer Platform
Mixpanel
Salesforce
Segment
Slack
Zendesk
Amplitude
Zapier

Integrations Supported

HubSpot CRM
HubSpot Customer Platform
Mixpanel
Salesforce
Segment
Slack
Zendesk
5X
Champify
Google Analytics
Hub
Ikigai
Matia
Microsoft Outlook
MoData
Motileo
Revo
Seekwell

API Availability

Has API

API Availability

Pricing Information

$100/month
Userflow offers two products, and you can try either one free for two weeks, no credit card required, to start. Adoption Studio is the primary product—the no-code builder teams use to design and launch in-app guidance like tours, checklists, tooltips, and banners—starting at $500/month ($400/month billed annually) for 1,000 monthly active users, with usage-based tiers as you scale beyond that. Adoption Agent adds AI-powered, on-demand support on top of Studio, starting at $100/month ($80/month billed annually) with 500 AI credits included per month. Both include unlimited seats, three environments, and SOC 2 Type II, ISO 27001, and GDPR compliance.
Free Trial Offered?

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Userflow

Company Location

United States

Company Website

userflow.com

Company Facts

Organization Name

Gainsight

Date Founded

2009

Company Location

United States

Company Website

www.gainsight.com

Categories and Features

Digital Adoption Platforms

Audience Segmentation
Content Creation
Contextual Guidance
In-App Training
Launch Management
Self Service Tools
Surveys & Feedback
User Onboarding

Mobile App Analytics

Not specified

Categories and Features

AI Customer Success

Not specified

Churn Prevention

Not specified

Customer Retention

Not specified

Customer Satisfaction

360 Degree Feedback
Analytics
Feedback Collection
Survey Management

Digital Adoption Platforms

Audience Segmentation
Contextual Guidance
In-App Training
Launch Management
Self Service Tools
Surveys & Feedback
User Onboarding

Mobile App Analytics

A/B Testing
Channel Attribution
Cohort Analysis
Funnel Analysis
In-App Events Tracking
Push Notifications
Retention Tracking
Uninstall Tracking

Personalization

Behavioral Targeting
Content Analytics
Experience Management
Website Personalization

Product Analytics

Not specified

Product Management

Feedback Collection

Revenue Operations

Not specified

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Question Branching
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

UX

For Mobile
For Websites
User Journeys

Web Analytics

Goal Tracking
Pageview Tracking
User Interaction Tracking

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