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What is Userlane?

Userlane serves as a digital adoption platform that enables users to swiftly master any software within moments. With our interactive guidance technology and readily available virtual assistant, we offer personalized and contextual support to software users. Our platform is ideal for both the training and onboarding of employees during enterprise digitization as well as for onboarding customers of software vendors. By providing interactive, step-by-step guidance, we assist users in navigating any browser-based software in real time, allowing them to reach their objectives efficiently. Userlane not only accelerates the onboarding process for customers and employees but also decreases support tickets by as much as 75%, while enhancing productivity and overall user satisfaction. Moreover, our DAP is an excellent choice for organizations with remote teams looking to automate and scale their support and training efforts, thereby ensuring a smoother transition for all users involved. Ultimately, Userlane empowers companies to foster a more effective and engaging learning environment.

What is Apty?

Apty serves as a Digital Adoption Platform designed to enhance the efficiency of business processes within enterprises. For effective digital adoption, it is essential to not only assist individuals in navigating new software applications but also to encourage them actively to engage with new processes. Apty stands out as the sole provider that merges effective on-screen guidance with automated proactive compliance for process adherence. It has gained the trust of IT operations managers, Application Owners, and VP HR/Sales, along with prominent CIOs, as a means to maximize the potential of their workforce’s interaction with web-based applications during their daily tasks. With a user base nearing 1 million each month, Apty empowers employees at leading companies like Delta Airlines, Boeing, and Agile CRM to master web-based applications and perform at their best. Ultimately, it’s not the software that poses a challenge, but rather the way it is utilized to achieve optimal results. This understanding is crucial for organizations aiming to leverage technology effectively.

Media

Media

Integrations Supported

Jira
Microsoft Dynamics 365
Salesforce
Workday HCM
ADP Vantage HCM
Confluence
Freshdesk
Google Analytics
HubSpot CRM
HubSpot Customer Platform
Jira Service Management
Jira Work Management
LivePerson
NetSuite CRM
Oracle CRM On Demand
Oracle Fusion Cloud ERP
Oracle Fusion Cloud HCM
Salesforce Marketing Cloud
ServiceNow
Zendesk

Integrations Supported

Jira
Microsoft Dynamics 365
Salesforce
Workday HCM
ADP Vantage HCM
Confluence
Freshdesk
Google Analytics
HubSpot CRM
HubSpot Customer Platform
Jira Service Management
Jira Work Management
LivePerson
NetSuite CRM
Oracle CRM On Demand
Oracle Fusion Cloud ERP
Oracle Fusion Cloud HCM
Salesforce Marketing Cloud
ServiceNow
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Userlane

Date Founded

2015

Company Location

Germany

Company Website

www.userlane.com

Company Facts

Organization Name

Apty

Date Founded

2017

Company Location

United States

Company Website

apty.ai/

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

Digital Adoption Platforms

Audience Segmentation
Content Creation
Contextual Guidance
Data Validation
In-App Training
Launch Management
Multi-Language
Self Service Tools
Surveys & Feedback
User Onboarding

Onboarding

Course Management
Document Management
E-Verify / I-9 Forms
Electronic Forms
Electronic Signature
Employee Handbook
Employee Portal
File Management
Job Description Management
Orientation Management
Self Service Portal
Task Management
Tax Forms
Training Management

Training

Academic / Education
Asynchronous Learning
Blended Learning
Built-In Course Authoring
Built-in LMS
Certification Management
Corporate / Business
Learner Portal
Mobile Learning
Simulation
Synchronous Learning
Training Companies
eCommerce

Categories and Features

Change Management

Approval Workflow
Audit Trail
Automated Notifications
Change Calendar
Change Planning
Compliance Management
Prioritization
Release Management
Task Management
Tracking & Reporting
Training Management

Digital Adoption Platforms

Audience Segmentation
Content Creation
Contextual Guidance
Data Validation
In-App Training
Launch Management
Multi-Language
Self Service Tools
Surveys & Feedback
User Onboarding

eLearning Authoring Tools

Content Import / Export
Course Publishing
Gamification
Instructor-Led Courses
Interactive Content
PowerPoint Conversion
Self-Paced Courses
Storyboarding
Template Management
Test / Quiz Creation
Video Management

Onboarding

Course Management
Document Management
E-Verify / I-9 Forms
Electronic Forms
Electronic Signature
Employee Handbook
Employee Portal
File Management
Job Description Management
Orientation Management
Self Service Portal
Task Management
Tax Forms
Training Management

Training

Academic / Education
Asynchronous Learning
Blended Learning
Built-In Course Authoring
Built-in LMS
Certification Management
Corporate / Business
Learner Portal
Mobile Learning
Simulation
Synchronous Learning
Training Companies
eCommerce

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