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Total 5 out of 5 stars
ease 4.5 out of 5 stars
features 4.5 out of 5 stars
design 5 out of 5 stars
support 5 out of 5 stars

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ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

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What is Userlane?

Userlane serves as a digital adoption platform that enables users to swiftly master any software within moments. With our interactive guidance technology and readily available virtual assistant, we offer personalized and contextual support to software users. Our platform is ideal for both the training and onboarding of employees during enterprise digitization as well as for onboarding customers of software vendors. By providing interactive, step-by-step guidance, we assist users in navigating any browser-based software in real time, allowing them to reach their objectives efficiently. Userlane not only accelerates the onboarding process for customers and employees but also decreases support tickets by as much as 75%, while enhancing productivity and overall user satisfaction. Moreover, our DAP is an excellent choice for organizations with remote teams looking to automate and scale their support and training efforts, thereby ensuring a smoother transition for all users involved. Ultimately, Userlane empowers companies to foster a more effective and engaging learning environment.

What is Eyelet?

Eyelet provides a swift and intuitive solution for creating effective product tours, surveys, and in-app notifications without requiring any coding expertise. This no-code platform significantly boosts user engagement by enabling the development of visually appealing onboarding tutorials that accelerate user activation. It also allows you to showcase new features through in-app notifications and engaging hotspots, ensuring a smooth onboarding experience. By simplifying complex onboarding tasks into digestible steps, you can greatly enhance user satisfaction and retention rates. Moreover, employees can take advantage of on-screen tutorials that assist them in navigating and utilizing various software effectively. In addition, Eyelet plays a crucial role in transforming trial users into paying customers by offering interactive guides that walk new users through important initial actions. This simplification of the onboarding process not only reduces the time it takes for users to appreciate your product’s value but also fosters a deeper understanding of its features. Eyelet further optimizes the feedback collection process, enabling you to assess user sentiment through NPS surveys or customized bots tailored to your specific needs, which supports data-driven improvements for your product. Finally, it alleviates customer concerns by providing contextual product guides that deliver timely support whenever needed, ensuring a more satisfying user experience.

Media

Media

Integrations Supported

Confluence
Freshdesk
Google Analytics
HubSpot CRM
HubSpot Customer Platform
Jira
Jira Service Management
Microsoft Dynamics 365
Oracle Fusion Cloud ERP
Salesforce
Workday HCM
Zendesk

Integrations Supported

API Availability

Has API

API Availability

Pricing Information

We offer customized modular plans based on users, solutions, deployment, and features. Every plan includes a dedicated customer success manager and solution architect, custom SLA, in-product or phone/email support, implementation plan + strategy consulting.
Free Trial Offered?

Pricing Information

$39 per month
Free Trial Offered?

Supported Platforms

SaaS
Windows
Mac

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

Userlane

Date Founded

2015

Company Location

Germany

Company Website

www.userlane.com

Company Facts

Organization Name

Eyelet

Company Location

Romania

Company Website

eyelet.io

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Knowledge Management
Multi-Channel Collection
Trend Analysis

Customer Onboarding

Not specified

Customer Success

Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Onboarding
Usage Tracking / Analytics

Digital Adoption Platforms

Audience Segmentation
Content Creation
Contextual Guidance
Data Validation
In-App Training
Launch Management
Multi-Language
Self Service Tools
User Onboarding

Onboarding

Course Management
Document Management
Employee Handbook
Self Service Portal
Task Management
Training Management

Training

Academic / Education
Built-In Course Authoring
Corporate / Business
Learner Portal
Synchronous Learning
Training Companies

Categories and Features

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