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What is Userlane?

Userlane serves as a digital adoption platform that enables users to swiftly master any software within moments. With our interactive guidance technology and readily available virtual assistant, we offer personalized and contextual support to software users. Our platform is ideal for both the training and onboarding of employees during enterprise digitization as well as for onboarding customers of software vendors. By providing interactive, step-by-step guidance, we assist users in navigating any browser-based software in real time, allowing them to reach their objectives efficiently. Userlane not only accelerates the onboarding process for customers and employees but also decreases support tickets by as much as 75%, while enhancing productivity and overall user satisfaction. Moreover, our DAP is an excellent choice for organizations with remote teams looking to automate and scale their support and training efforts, thereby ensuring a smoother transition for all users involved. Ultimately, Userlane empowers companies to foster a more effective and engaging learning environment.

What is Userflow?

Userflow is a no-code platform that helps B2B SaaS companies turn new signups into loyal, paying customers through better in-app experiences. With Adoption Studio, product and marketing teams build and launch Tours & Guides, Checklists, Tooltips, Banners, Surveys, and a Resource Center themselves—no developers required—and target the right message to the right user at the right moment. Customer success teams rely on Adoption Agent to answer user questions instantly and point them to the exact action that solves the problem, cutting down on support tickets. Behind the scenes, FlowAI powers the intelligence across both, and a built-in MCP connection lets teams ask questions about their data or spin up a new Flow directly from tools like Claude or ChatGPT. The payoff: faster time-to-value, stronger activation and retention, and a lot less busywork for your engineering and support teams.

Media

Media

Integrations Supported

HubSpot CRM
HubSpot Customer Platform
Salesforce
Zendesk
Amplitude
ChatGPT
Claude
Confluence
Freshdesk
Google Analytics
Heap
Intercom
Jira
Jira Service Management
Microsoft Dynamics 365
Mixpanel
RudderStack
Slack
Workday HCM
Zapier

Integrations Supported

HubSpot CRM
HubSpot Customer Platform
Salesforce
Zendesk
Amplitude
ChatGPT
Claude
Confluence
Freshdesk
Google Analytics
Heap
Intercom
Jira
Jira Service Management
Microsoft Dynamics 365
Mixpanel
RudderStack
Slack
Workday HCM
Zapier

API Availability

Has API

API Availability

Has API

Pricing Information

We offer customized modular plans based on users, solutions, deployment, and features. Every plan includes a dedicated customer success manager and solution architect, custom SLA, in-product or phone/email support, implementation plan + strategy consulting.
Free Version
Free Trial Offered?

Pricing Information

$100/month
Userflow offers two products, and you can try either one free for two weeks, no credit card required, to start. Adoption Studio is the primary product—the no-code builder teams use to design and launch in-app guidance like tours, checklists, tooltips, and banners—starting at $500/month ($400/month billed annually) for 1,000 monthly active users, with usage-based tiers as you scale beyond that. Adoption Agent adds AI-powered, on-demand support on top of Studio, starting at $100/month ($80/month billed annually) with 500 AI credits included per month. Both include unlimited seats, three environments, and SOC 2 Type II, ISO 27001, and GDPR compliance.
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Userlane

Date Founded

2015

Company Location

Germany

Company Website

www.userlane.com

Company Facts

Organization Name

Userflow

Company Location

United States

Company Website

userflow.com

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

Digital Adoption Platforms

Audience Segmentation
Content Creation
Contextual Guidance
Data Validation
In-App Training
Launch Management
Multi-Language
Self Service Tools
Surveys & Feedback
User Onboarding

Onboarding

Course Management
Document Management
E-Verify / I-9 Forms
Electronic Forms
Electronic Signature
Employee Handbook
Employee Portal
File Management
Job Description Management
Orientation Management
Self Service Portal
Task Management
Tax Forms
Training Management

Training

Academic / Education
Asynchronous Learning
Blended Learning
Built-In Course Authoring
Built-in LMS
Certification Management
Corporate / Business
Learner Portal
Mobile Learning
Simulation
Synchronous Learning
Training Companies
eCommerce

Categories and Features

Digital Adoption Platforms

Audience Segmentation
Content Creation
Contextual Guidance
Data Validation
In-App Training
Launch Management
Multi-Language
Self Service Tools
Surveys & Feedback
User Onboarding

Mobile App Analytics

A/B Testing
Channel Attribution
Cohort Analysis
Funnel Analysis
In-App Events Tracking
Push Notifications
Retention Tracking
Revenue Tracking
Uninstall Tracking

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