Ratings and Reviews 3 Ratings
Ratings and Reviews 1 Rating
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What is Usersnap?
Usersnap is a platform tailored for product teams to collect targeted insights about their offerings, enhance user testing processes, and streamline feedback from stakeholders.
Organizations like Red Hat, Erste Bank, Lego, and Harvard University leverage Usersnap to boost their enterprise growth and operational efficiency.
You should consider Usersnap if your goal is to:
✔️ Centralize all product feedback within a single platform to foster the generation of innovative ideas.
✔️ Document issues visually and automate technical data collection to speed up quality assurance and facilitate communication among various teams.
✔️ Engage users more effectively by offering a straightforward method for reporting issues and welcoming avenues for them to voice their opinions.
✔️ Empower product managers, product owners, and developers to create precise, user-focused solutions by integrating incoming feedback into their product development processes and tools.
✔️ Efficiently assess new features and gauge user satisfaction through micro surveys that achieve higher response rates, ultimately enhancing the overall user experience. Furthermore, Usersnap helps in creating a culture of continuous improvement by ensuring that user insights are actively used to refine products.
What is ClosedLoop AI?
ClosedLoop AI is a comprehensive AI-powered product intelligence solution built to transform customer feedback into clear, data-backed roadmap priorities. It connects with communication, support, and CRM platforms such as Gong, Slack, Zendesk, HubSpot, Salesforce, and more to automatically capture every relevant conversation. Rather than depending on manual categorization, the platform extracts structured signals including pain points, feature requests, objections, workarounds, and severity indicators. These signals are analyzed and clustered into meaningful patterns, allowing teams to see where customer needs are converging across channels. Advanced outcome scoring links each pattern to tangible business metrics like retention, expansion revenue, adoption rates, and new sales opportunities. Trend analysis highlights whether specific issues are growing, stable, or escalating, ensuring teams can act before churn risks increase. ClosedLoop AI also uncovers hidden insights from conversations customers never formally submitted as tickets. Through natural language AI chat, users can instantly query product trends, top requests, and priority drivers. Developers can access insights directly within their coding environments via MCP servers, CLI tools, or REST APIs. Automated intelligence briefs deliver daily, weekly, or monthly summaries tailored to product leaders, engineers, sales, and customer success teams. The platform eliminates guesswork by grounding every product decision in real customer evidence. By converting fragmented feedback into unified, outcome-based intelligence, ClosedLoop AI enables organizations to build products that directly reflect customer needs and measurable business impact.
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Integrations Supported
Asana
GitHub
Intercom
Jira
Slack
Zapier
Zendesk
Countersoft Gemini
Drupal
Integrations Supported
Asana
GitHub
Intercom
Jira
Slack
Zapier
Zendesk
Cursor
API Availability
Has API
API Availability
Has API
Pricing Information
$69.00/month
Startup - $69/mo. Start Free Trial. 10 team members. 5 projects. Unlimited feedback.
Company - $129/mo. Start Free Trial. 15 team members. 10 projects. Unlimited feedback.
Enterprise - Let's talk! Unlimited team members. Unlimited projects. SSO, webhooks, REST API.
Company - $129/mo. Start Free Trial. 15 team members. 10 projects. Unlimited feedback.
Enterprise - Let's talk! Unlimited team members. Unlimited projects. SSO, webhooks, REST API.
Free Trial Offered?
Pricing Information
$0
Free Version
Supported Platforms
SaaS
Supported Platforms
SaaS
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
Training Options
Documentation Hub
On-Site Training
Company Facts
Organization Name
Usersnap
Date Founded
2013
Company Location
Austria
Company Website
usersnap.com/
Company Facts
Organization Name
ClosedLoop AI
Date Founded
2025
Company Location
United States
Company Website
closedloop.sh
Categories and Features
Bug Tracking
Backlog Management
Filtering
Issue Tracking
Ticket Management
Workflow Management
Complaint Management
Complaint Classification
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Survey Management
Customer Experience
Action Management
Dashboard
Feedback Management
Knowledge Management
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Feedback
Not specified
Customer Service
Social Media Integration
Surveys & Feedback
Customer Success
Communication Management
Design Feedback
Not specified
Digital Experience Platforms (DXP)
Alerts / Notifications
Auto-Tagging
Form Builder
Knowledge Base
Reporting / Analytics
Surveys / Polls
User Management / Permissions
Issue Tracking
Dashboard
Issue Scheduling
Project Management
Task Management
Product Management
Collaboration
Feedback Collection
Idea Management
Prioritization
Quality Management
Complaint Management
Corrective and Preventive Actions (CAPA)
Defect Tracking
Document Control
Equipment Management
Usability Testing
Not specified
User Research
Not specified
UX
For Mobile
For Websites
Usability Testing
User Journeys
User Research
Visual Feedback
Not specified
Categories and Features
Product Management
Collaboration
Feedback Collection
Idea Management
Prioritization
Product Roadmapping