Usersnap
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What is Usersnap?
Usersnap is a platform tailored for product teams to collect targeted insights about their offerings, enhance user testing processes, and streamline feedback from stakeholders.
Organizations like Red Hat, Erste Bank, Lego, and Harvard University leverage Usersnap to boost their enterprise growth and operational efficiency.
You should consider Usersnap if your goal is to:
✔️ Centralize all product feedback within a single platform to foster the generation of innovative ideas.
✔️ Document issues visually and automate technical data collection to speed up quality assurance and facilitate communication among various teams.
✔️ Engage users more effectively by offering a straightforward method for reporting issues and welcoming avenues for them to voice their opinions.
✔️ Empower product managers, product owners, and developers to create precise, user-focused solutions by integrating incoming feedback into their product development processes and tools.
✔️ Efficiently assess new features and gauge user satisfaction through micro surveys that achieve higher response rates, ultimately enhancing the overall user experience. Furthermore, Usersnap helps in creating a culture of continuous improvement by ensuring that user insights are actively used to refine products.
What is UXprobe?
Our methodology centers on placing your users at the core of every step of the design process. We emphasize the importance of collecting comprehensive feedback to guarantee that our solutions are truly advantageous. By working in close partnership with your product team, we implement a lean and agile approach, allowing us to swiftly produce validated solutions. Our focus is on using time effectively to meet established goals, as we prefer addressing challenges over engaging in unproductive activities. To better understand the issues we face and evaluate the suggested solutions, we conduct individual interviews with all stakeholders. The user requirements we define are in harmony with the needs of your users while also aligning with your broader business objectives. You will receive a prototype that closely mimics a beta version of the final product, created using tools such as Axure RP to emphasize user interactions. For the creation of visual elements, we leverage design applications like Sketch, Adobe XD, and Figma. Furthermore, we prioritize validating our solutions with future users, ensuring that we include individuals with impairments to gather more diverse feedback. This commitment not only helps us develop effective solutions but also guarantees that we create accessible products that can reach a wider audience. The ultimate goal is to foster an inclusive design process that benefits everyone involved.
Integrations Supported
Asana
Axosoft
Azure DevOps Server
Basecamp Scout
Countersoft Gemini
Drupal
Evernote
Gemini Testing
GitHub
Google Analytics
API Availability
Has API
API Availability
Pricing Information
$69.00/month
Startup - $69/mo. Start Free Trial. 10 team members. 5 projects. Unlimited feedback.
Company - $129/mo. Start Free Trial. 15 team members. 10 projects. Unlimited feedback.
Enterprise - Let's talk! Unlimited team members. Unlimited projects. SSO, webhooks, REST API.
Company - $129/mo. Start Free Trial. 15 team members. 10 projects. Unlimited feedback.
Enterprise - Let's talk! Unlimited team members. Unlimited projects. SSO, webhooks, REST API.
Free Trial Offered?
Pricing Information
$250 one-time payment
Free Version
Free Trial Offered?
Supported Platforms
SaaS
Supported Platforms
SaaS
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Usersnap
Date Founded
2013
Company Location
Austria
Company Website
usersnap.com/
Company Facts
Organization Name
UXprobe
Date Founded
2013
Company Location
Belgium
Company Website
www.uxpro.be
Categories and Features
Bug Tracking
Backlog Management
Filtering
Issue Tracking
Ticket Management
Workflow Management
Complaint Management
Complaint Classification
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Survey Management
Customer Experience
Action Management
Dashboard
Feedback Management
Knowledge Management
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Feedback
Not specified
Customer Service
Social Media Integration
Surveys & Feedback
Customer Success
Communication Management
Design Feedback
Not specified
Digital Experience Platforms (DXP)
Alerts / Notifications
Auto-Tagging
Form Builder
Knowledge Base
Reporting / Analytics
Surveys / Polls
User Management / Permissions
Issue Tracking
Dashboard
Issue Scheduling
Project Management
Task Management
Product Management
Collaboration
Feedback Collection
Idea Management
Prioritization
Quality Management
Complaint Management
Corrective and Preventive Actions (CAPA)
Defect Tracking
Document Control
Equipment Management
Usability Testing
Not specified
User Research
Not specified
UX
For Mobile
For Websites
Usability Testing
User Journeys
User Research
Visual Feedback
Not specified
Categories and Features
User Research
Not specified
UX
Not specified