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What is Utilmate?

Utilmate is an all-encompassing cloud-based solution aimed at streamlining utility billing and customer engagement, managing the entire journey from meter readings to cash collection for a range of utility services, including electricity, water, gas, and wastewater. This innovative platform significantly improves the efficiency of managing meter data, billing processes, payment handling, collections, customer interactions, and reporting, all integrated into a single, flexible system that adapts to various needs. Recognized and adopted by utility companies, embedded networks, body corporates, residents' associations, property management firms, and billing agents across regions such as Australia, New Zealand, North America, and the UK, Utilmate not only reduces manual workloads but also boosts billing accuracy while enhancing customer satisfaction. Its features include adaptable pricing models, easy integrations, options for customer self-service, and powerful automation functionalities, enabling organizations to scale effectively while remaining compliant with evolving industry standards. Furthermore, the platform's intuitive design and comprehensive support services contribute significantly to its standing as a critical tool for effective utility management, making it an essential asset for any organization in the sector seeking to optimize their operational capabilities.

What is Cayenta?

Cayenta offers an extensive array of enterprise software solutions tailored specifically for utilities and municipal organizations, encompassing systems for Customer Information (CIS), Financial Management (FMS), Work Management (WMS), and Human Capital Management (HCM). The highly regarded Cayenta CIS excels as a multifunctional customer relationship management and utility billing system, adept at handling both metered and non-metered services such as electricity, gas, water, wastewater, and solid waste. Moreover, it features integrated Customer Preference Management (CPM), allowing users to choose their preferred communication methods, along with the SilverBlaze customer engagement platform which streamlines self-service account management. On the financial front, the FMS is equipped with seamlessly integrated modules that address a wide range of accounting needs, including General Ledger, Accounts Payable and Receivable, Budgeting, and Fixed Assets, all supplemented by sophisticated reporting tools that enable thorough cost analysis while ensuring compliance with government regulations. Additionally, Cayenta's software solutions are crafted to bolster operational efficiency and elevate customer satisfaction for utility providers, ultimately transforming the way they engage with their customers. This comprehensive suite of tools not only streamlines processes but also empowers organizations to adapt to the evolving needs of their service areas.

Media

No images available

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

$0.60
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Utilmate

Date Founded

2018

Company Location

New Zealand

Company Website

www.utilmate.com

Company Facts

Organization Name

Cayenta

Company Location

Canada

Company Website

www.cayenta.com

Categories and Features

Utility Billing

ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management

Categories and Features

Workforce Management

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

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