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Ratings and Reviews 0 Ratings
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What is Utilmate?
Utilmate is an all-encompassing cloud-based solution aimed at streamlining utility billing and customer engagement, managing the entire journey from meter readings to cash collection for a range of utility services, including electricity, water, gas, and wastewater. This innovative platform significantly improves the efficiency of managing meter data, billing processes, payment handling, collections, customer interactions, and reporting, all integrated into a single, flexible system that adapts to various needs.
Recognized and adopted by utility companies, embedded networks, body corporates, residents' associations, property management firms, and billing agents across regions such as Australia, New Zealand, North America, and the UK, Utilmate not only reduces manual workloads but also boosts billing accuracy while enhancing customer satisfaction. Its features include adaptable pricing models, easy integrations, options for customer self-service, and powerful automation functionalities, enabling organizations to scale effectively while remaining compliant with evolving industry standards. Furthermore, the platform's intuitive design and comprehensive support services contribute significantly to its standing as a critical tool for effective utility management, making it an essential asset for any organization in the sector seeking to optimize their operational capabilities.
What is Sigma CC&B?
Sigma CC&B serves as an intuitive online customer support platform, designed specifically for customer service agents to swiftly access customer information. Tailored for Retail Energy Providers, this system streamlines the management of everyday tasks while enhancing customer satisfaction and loyalty. It includes a diverse array of features such as Prospect and Campaign Management, Business Intelligence Reporting, and more, effectively supporting various products like electricity, gas, and other services. The Customer Portfolio screen offers a clear snapshot of vital customer data and provides easy navigation to in-depth details, including billing information, market activities, meter readings, contract details, and customer communications. Additionally, CC&B promotes real-time engagement for customer care representatives, simplifying the journey from the first customer inquiry to the finalization of payment transactions. This cohesive strategy not only boosts operational productivity but also guarantees that customer requests are addressed swiftly and effectively, thus fostering a more reliable service environment. By prioritizing user experience and operational efficiency, Sigma CC&B positions itself as an essential tool for enhancing the overall customer experience in the retail energy sector.
Media
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Integrations Supported
Buildium
Ezidebit
GoCardless
Square Payments
Stripe
Xero
Zendesk
Integrations Supported
Buildium
Ezidebit
GoCardless
Square Payments
Stripe
Xero
Zendesk
API Availability
Has API
API Availability
Has API
Pricing Information
$0.60
Utilmate offers flexible, usage-based pricing with Starter, Pro, and Premium plans designed to support utility providers at every stage of growth. Every plan includes a 60-day free trial, with the flexibility to upgrade as your business expands and only pay for the features and capacity you need.
Free Version
Free Trial Offered?
Pricing Information
Pricing not provided
Free Version
Free Trial Offered?
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Utilmate
Date Founded
2018
Company Location
New Zealand
Company Website
www.utilmate.com
Company Facts
Organization Name
ESG
Date Founded
1998
Company Location
United States
Company Website
www.isigma.net
Categories and Features
Utility Billing
ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management
Categories and Features
Utility Billing
ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management