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What is VATES?

VATES gives a company its own AI assistant, answering from material the company writes and controls. The knowledge base is plain text, not a numeric index, so any staff member can open it, read what is in it, and change a line without a rebuild. Every answer can be traced back to the entry it came from, which matters when someone asks why the assistant said what it said. It runs entirely from a browser, including on a phone: setup, knowledge editing, access controls, audit history and billing. Passkey sign-in, two-factor authentication, IP allowlisting and a tamper-evident audit log are standard rather than upgrades. Costs are prepaid and usage-based. No seats, no monthly plan, no cancellation fee — a USD 5.00 deposit is the minimum per top-up, and the service simply pauses when the balance runs out.

What is Mosaicx?

In contrast to conventional IVRs that rely on predetermined menus and scripted answers, Mosaicx's IVAs harness natural language understanding (NLU) to effectively interpret and address customer inquiries. This innovative approach fosters a more engaging interaction, significantly improving the customer experience. With many years of expertise in enhancing technology for customer interactions, the Mosaicx team is committed to incorporating client feedback and continuously evolving the platform to meet user expectations. Our solution provides conversational AI designed not only for your clientele but also tailored to your business requirements. Additionally, Mosaicx makes it simple to access customer experience analytics through the same interface utilized for managing applications. By utilizing generative AI, it can pull information from a wide range of authorized sources, including websites, internal documents, and spreadsheets, to ensure accurate responses to unexpected questions. This guarantees that the information provided is trustworthy and devoid of unwelcome surprises, promoting confidence and satisfaction in each interaction. Consequently, Mosaicx signifies a transition towards a more personalized and intuitive model for customer service, enhancing the relationship between businesses and their customers. With each interaction, the platform strives to build a stronger connection and understanding between users and the services they seek.

Media

Media

Integrations Supported

Claude

Integrations Supported

Claude

API Availability

Has API

API Availability

Has API

Pricing Information

$5 deposit, pay-as-you-go
Usage-based prepaid deposit. No subscription, no monthly minimum,
no cancellation fee. $5.00 minimum per top-up. Billed per request
from the balance. Current rates are listed on the pricing page.
Free Version
Free Trial Offered?

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

STANDOUT Inc.

Date Founded

2024

Company Location

Japan

Company Website

vates.standout.jp/

Company Facts

Organization Name

Mosaicx

Date Founded

2010

Company Location

United States

Company Website

www.mosaicx.com

Categories and Features

Categories and Features

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Customer Communications Management

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Low-Code Development

AI-Assisted Development
Business Process Automation
Collaborative Development
Data Aggregation and Publishing
Deployment Management
Drag & Drop
Integrations Management
Iteration Management
Performance Monitoring
Requirements Management
Templates
Visual Modeling
Web / Mobile App Development
Workflow Management

SMS Marketing

2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

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