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What is VIAVI Observer Platform?

The Observer Platform is a comprehensive solution for network performance monitoring and diagnostics (NPMD) that guarantees top-notch performance across all IT services. This integrated system provides valuable insights into critical key performance indicators (KPIs) through a variety of established workflows, which include everything from overarching dashboards to pinpointing the root causes of service disruptions. It is exceptionally designed to fulfill business goals and tackle challenges throughout the complete lifecycle of IT enterprises, whether that involves adopting new technologies, efficiently managing current resources, resolving service-related issues, or optimizing the use of IT assets. Additionally, the Observer Management Server (OMS) features a user-friendly interface that functions as a cybersecurity tool, allowing for easy navigation to detect security threats, oversee user access and password security, manage updates to web applications, and unify various management tools into one centralized interface. This streamlined approach not only boosts operational efficiency but also aids organizations in sustaining a secure and effective IT environment, ultimately fostering greater productivity and resilience against potential threats. Overall, the Observer Platform stands out as an essential asset for businesses looking to enhance their IT service performance and security posture.

What is ScoutITAi?

ScoutITAi represents a cutting-edge solution that leverages artificial intelligence to enhance observability and boost the reliability of IT operations, thereby elevating the performance monitoring of networks, applications, and cloud infrastructures. At its core lies the innovative Reliability Path Index (RPI), which utilizes a scoring framework with 13 distinct categories to assess IT reliability, drawing from real-world industry knowledge to provide actionable insights into service health. By integrating advanced analytics and AI-driven insights, ScoutITAi equips users with real-time monitoring capabilities, predictive trend analysis, and tailored recommendations designed to prevent potential service interruptions. A key feature of the platform is the ScoutITAi Reliability Advisor, which utilizes advanced analytical methodologies to strengthen IT service dependability, complemented by a comprehensive dashboard that displays crucial application data and performance indicators. Users can effectively monitor network performance across multiple locations, improve the functionality of web applications, and gain total visibility into their networks through proactive monitoring strategies. This powerful platform not only enables organizations to sustain high levels of service availability but also allows them to quickly address emerging challenges, thus ensuring a smooth operational workflow. Furthermore, ScoutITAi’s continuous improvement cycle allows organizations to adapt to changing demands, making it an indispensable tool in modern IT management.

Media

Media

Integrations Supported

Integrations Supported

Dropbox
HubSpot CRM
Microsoft Teams
SAP Cloud Platform
Salesforce
ServiceNow
Zendesk
Zoom

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

VIAVI Solutions

Date Founded

2015

Company Location

United States

Company Website

www.viavisolutions.com/en-us/ptv/products/observer-platform

Company Facts

Organization Name

ScoutITAi

Company Location

United States

Company Website

www.scoutitai.com

Categories and Features

Network Monitoring

Not specified

Observability

Not specified

Packet Analyzers

Not specified

Categories and Features

Network Monitoring

Not specified

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