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What is VSight Remote?

VSight Remote is an augmented reality-based platform designed for industrial remote collaboration, facilitating service, maintenance, and training tasks. It empowers frontline employees to connect with remote specialists for instant assistance as required. Common applications include service operations, maintenance, audits, and remote educational sessions. The integration of augmented reality elevates the experience of remote teamwork, enabling users to annotate live video feeds, PDF manuals, or images while also visualizing 3D models within their actual work settings. Through VSight Remote, team members can collaborate as if they are physically present at the service location, allowing experts to view the same perspective as field workers. They can provide direction using accurate visual markers such as shapes, arrows, and text, which can be superimposed on the technicians' live stream, images, or documents, thereby enhancing the effectiveness of the guidance provided. This innovative approach not only streamlines communication but also significantly improves the efficiency of on-site operations.

What is TechSee?

A comprehensive platform can be implemented to improve your organization's visual knowledge and gradually automate processes. TechSee's solution offers a consolidated perspective on customer challenges throughout the organization. This capability facilitates seamless transitions between different communication channels while utilizing visual data to drive AI-powered automation. The effectiveness of the platform has been validated across large teams, accommodating thousands of representatives. Additionally, it can assist technicians, agents, and end users in various locations without compromising availability or performance. By employing visual data and Computer Vision AI, the platform automates workflows, providing immediate decision-making support for agents and enabling self-service options for customers. Organizations gain access to the complete history of each customer's visual interaction, allowing for a deeper understanding of the context behind every inquiry. This valuable information enhances internal collaboration and ensures adherence to privacy regulations. Ultimately, the platform presents a transformative approach to customer service, fostering efficiency and improved customer experiences.

Media

Media

Integrations Supported

Salesforce
HubSpot CRM
HubSpot Customer Platform
Microsoft Azure

Integrations Supported

Salesforce
Amdocs Customer Experience Suite
CSG Advanced Convergent Platform (ACP)
Genesys Cloud CX
Microsoft 365
Microsoft Dynamics GP
Oracle Service
Pega Customer Service
Salesforce Agentforce Service
ServiceNow
Zendesk

API Availability

API Availability

Has API

Pricing Information

Contact VSight for pricing details.
Free Trial Offered?

Pricing Information

$29.99/month/user

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
Chromebook
Linux

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Webinars
Online Training

Company Facts

Organization Name

VSight

Date Founded

2019

Company Location

Lithuania

Company Website

www.vsight.io

Company Facts

Organization Name

TechSee

Company Location

Israel

Company Website

www.techsee.me/

Categories and Features

AR Training

Not specified

Augmented Reality

3D Objects
3D Product Visualization
Cross-Device Publishing
Drag & Drop
For Sales
For Training / Education
Usage Tracking / Analytics

Industrial AR

Not specified

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Remote Work

Collaboration
Credential Management
Employee Monitoring
Live Chat
Meeting Management
Project Management
Remote Access
Remote Support
Screen Sharing
Softphone
Task Management
Time Zone Tracking
Video Chat
Web Conferencing

Categories and Features

AR Training

Not specified

Artificial Intelligence

For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Process/Workflow Automation
Rules-Based Automation

Computer Vision

Blob Detection & Analysis
Building Tools
Image Processing

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Remote Video Support

Not specified

Remote Work

Electronic Signature
Live Chat
Remote Access
Remote Support
Screen Sharing
Video Chat

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