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What is Vantage Point?

Vantage Point, the premier enterprise workforce management solution from Pipkins, offers an extensive array of scheduling, forecasting, and planning tools specifically designed for managing workforce across multiple sites and contact centers. Recognizing the significance of each interaction, Pipkins ensures that Vantage Point effectively manages all incoming communications, whether they be phone calls, chats, text messages, emails, or back office tasks. The sophisticated algorithms employed in Vantage Point, crafted by Dr. James Pipkins, contribute to its reputation as the most precise forecasting software available. This advanced technology empowers companies to tackle intricate operational challenges within today's diverse and multi-channel workforce management landscape. Furthermore, Vantage Point equips organizations with a reliable WFM solution that streamlines processes, enhances efficiency, and drives cost reductions, ultimately leading to improved overall performance in workforce management. Companies that adopt Vantage Point can expect to see significant improvements in their operational effectiveness and customer satisfaction.

What is ScheduleSource TeamWork?

TeamWork, developed using HTML 5, serves as a comprehensive and fully cloud-based Workforce Management System that is both configurable and hosted as a Software-as-a-Service by ScheduleSource, Inc. This platform is accessible from any device and location, providing users with exceptional ease of use and facilitating collaboration, while offering powerful tools for staff planning, scheduling, change management, employee self-management, and reporting. With its integrated time system, TeamWork allows for continuous real-time access to clocking, timecards, and payroll processing, all while incorporating pay rules and attendance visibility within schedules. The system is designed to be configurable and role-based, enabling enterprise administrators to establish multiple schedule groups and locations, accommodate numerous employees and users, and customize portal and functionality access controls to enhance system efficiency. Additionally, TeamWork offers a diverse suite of tools that includes capabilities for recruiting, forecasting staffing needs, automated scheduling, shift bidding, leave management, timekeeping, collaboration notifications, credential tracking, compliance management, client interactions, event scheduling, auditing, and various integrations. Overall, TeamWork is tailored to meet the dynamic needs of modern workforce management, ensuring that organizations can adapt and thrive in a fast-paced environment.

Media

Media

Integrations Supported

Paylocity
8x8 Contact Center
ADP Enterprise HR
ADP Workforce Now
Amazon API Gateway
Aspect
Avaya Experience Platform
Cisco CX Cloud
Five9
Kaleris
Microsoft 365
RingCentral RingCX
Salesforce
UKG Pro
Zendesk

Integrations Supported

Paylocity
8x8 Contact Center
ADP Enterprise HR
ADP Workforce Now
Amazon API Gateway
Aspect
Avaya Experience Platform
Cisco CX Cloud
Five9
Kaleris
Microsoft 365
RingCentral RingCX
Salesforce
UKG Pro
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$5 per user per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Pipkins

Date Founded

1983

Company Location

United States

Company Website

www.pipkins.com

Company Facts

Organization Name

ScheduleSource, Inc.

Date Founded

2000

Company Location

United States

Company Website

www.schedulesource.com

Categories and Features

Employee Scheduling

Appointment Management
Automated Scheduling
Calendar Management
Employee Database
Group Scheduling
Messaging
Mobile Access
Payroll Management
Reporting/Analytics
Resource Management
Schedule Distribution
Scheduling
Shift Scheduling
Shift Swapping
Time Clock
Time Tracking
Vacation / Leave Tracking

Workforce Management

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

Categories and Features

Employee Scheduling

Appointment Management
Automated Scheduling
Calendar Management
Employee Database
Group Scheduling
Messaging
Mobile Access
Payroll Management
Reporting/Analytics
Resource Management
Schedule Distribution
Scheduling
Shift Scheduling
Shift Swapping
Time Clock
Time Tracking
Vacation / Leave Tracking

Scheduling

Alerts/Notifications
Appointment Scheduling
Automated Scheduling
Calendar Management
Class Scheduling
Employee Scheduling
Facility Scheduling
Group Scheduling
Interview Scheduling
Meeting Room Booking
Multi-Location
Online Scheduling
Payment Processing
Real-time Scheduling
Reservations
Resource Scheduling
Room Booking Management

Workforce Management

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

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