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QEvalManual call center QA covers 1 to 5% of interactions. The other 95% goes unreviewed. QEval closes that gap with AI-powered quality assurance that scores every voice, chat, and email interaction automatically. The platform combines speech analytics, sentiment analysis, compliance monitoring, keyword detection, automated evaluation workflows, agent coaching tools, gamification, and 110+ analytics dashboards. Compliance includes PCI, HIPAA, and GDPR at 98% accuracy with real-time violation alerts. The scoring engine is trained on 138M+ contact center interactions and delivers 94% classification accuracy. Organizations deploy QEval in 30 days, three to four times faster than typical quality monitoring platforms. Etech Global Services developed QEval through 20+ years of operating contact centers for Fortune 500 clients in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA managers, CX directors, and operations leaders replacing manual QA. Additional capabilities include call recording and playback, screen capture for desktop activity review, customizable evaluation scorecards, QA calibration sessions to ensure scoring consistency across evaluators, and dispute management workflows for agents to challenge scores. The platform supports omnichannel quality monitoring with unified scoring across phone, chat, email, and social media interactions. Supervisors access real-time dashboards to monitor live calls and intervene when needed. Automated alerts flag compliance risks, negative sentiment spikes, and performance drops instantly. Role-based permissions, audit logging, and end-to-end encryption meet enterprise security requirements. QEval connects with CRM, ACD, workforce management, and telephony systems through API integrations. Multi-site and multilingual support enables centralized QA management across geographically distributed contact center operations.
What is Varicent?
Varicent provides an extensive suite of solutions designed to enhance all aspects of sales performance management, empowering organizations to boost productivity and drive growth. With Varicent's tools for territory and quota planning, businesses can craft smarter territory strategies and set quotas that lead to improved outcomes. Navigating pipeline management can prove challenging when dealing with an ineffective sales funnel. However, by implementing Varicent’s revenue operations solution, companies can improve efficiency across their entire sales funnel, leading to increased deal volume, speed, and value, as well as more accurate forecasting and remarkable go-to-market results. The Varicent lead to revenue system highlights essential operational shortcomings, including lead response times and conversion rates from leads to pipeline, enabling businesses to capitalize on missed opportunities, enhance operational efficiency, and boost revenue generation. As the premier solution for sales performance management, Varicent guarantees that sales representatives receive their compensation accurately and on time, ensuring a frictionless experience. By utilizing these advanced tools, organizations are not only able to reach their sales goals but can also surpass them, setting the stage for ongoing success in a highly competitive landscape. Ultimately, embracing Varicent’s solutions will empower teams to adapt and thrive in evolving market conditions.
What is Ox Engine?
We will develop a comprehensive system aimed at helping you meet your ambitious growth goals by effectively aligning your financial and operational strategies. Our methodology will establish a fluid connection between your plans, ensuring predictability in your pipeline while simultaneously pinpointing possible risks and opportunities for expansion. We will evaluate essential performance indicators and introduce revenue "dials" to monitor your progress, along with crafting a tailored growth model that addresses your specific requirements. Furthermore, we will create a detailed revenue funnel strategy and implement an Executive dashboard for enhanced visibility. You can expect ongoing progress updates, utilizing a closed-loop feedback mechanism to optimize results. Our analysis will also include qualitative insights, such as Win/Loss assessments, to proactively uncover both risks and opportunities. In addition, we will perform real-time "what if" analyses to adapt to shifting conditions, generating improved funnel strategies for monthly, quarterly, and yearly evaluations. We embrace challenges and are eager to explore any that you may present. Our commitment is to guide businesses from initial traction to scalable growth, and we will meticulously audit your key business metrics from the previous year. By creating "dials" that facilitate steady growth based on essential assumptions, we will align your teams toward shared goals with a comprehensive revenue funnel strategy. This all-encompassing approach will empower your organization to confidently navigate the complexities of growth, ultimately fostering a culture of continuous improvement and adaptability that supports long-term success.
Integrations Supported
AgentSync
Amazon Web Services (AWS)
Colony
Copado
Evergreen//One
HubSpot CRM
HubSpot Customer Platform
IBM Cloud
Jitterbit
Mercado Bitcoin
Integrations Supported
AgentSync
Amazon Web Services (AWS)
Colony
Copado
Evergreen//One
HubSpot CRM
HubSpot Customer Platform
IBM Cloud
Jitterbit
Mercado Bitcoin
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Varicent
Date Founded
2003
Company Location
Canada
Company Website
www.varicent.com
Company Facts
Organization Name
Ox
Company Location
United States
Company Website
oxrevs.com/services
Categories and Features
Revenue Operations
AI Insights
Account Health Dashboard
Automatic CRM Updates
Contact / Activity Tracking
RevOps Automation
Revenue Dashboard
Revenue Intelligence / Reporting
Sales Analytics
Sales Forecasting
Third-Party Data Aggregation
Sales Performance Management
Incentive Compensation Management (ICM)
Predictive Sales Analytics
Quota Management
Reporting / Analytics
Sales Coaching Analysis
Sales Gamification
Sales Performance Tracking
Sales Planning & Forecasting
Territory Management