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What is VaxVoIP SIP Recording SDK?

The VaxVoIP SIP Recording SDK is a Windows-based development toolkit aimed at enabling the creation of SIPREC-compliant servers that can successfully capture and archive audio from VoIP calls using the SIP protocol. This toolkit serves as an excellent resource for developers who aim to design call-recording solutions tailored for contact centers, enterprise archiving, compliance tasks, quality assessment, and audio analysis. The SDK comes with a variety of software components, extensive technical documentation, a demo application, and sample projects compatible with programming languages including C#, VB.NET, Visual C++, and Delphi. Additionally, it integrates well with SIPREC clients and Session Border Controllers, and it can work in conjunction with both the VaxVoIP SIP Server SDK and the SIP Phone SDK clients. The audio codecs supported by the SDK include G.711 u-law and a-law, GSM, iLBC, and G.729, offering flexibility in terms of audio quality. Moreover, the toolkit is optimized for both Windows Server and desktop environments, allowing for multi-core and multi-processor performance, efficient management of recording sessions, and application-managed storage capabilities. For individuals interested in assessing its functionalities, a fully operational 30-day trial version is available, giving users the opportunity to thoroughly test its features before deciding on a purchase. This comprehensive array of functionalities positions it as an excellent option for developers working within the VoIP industry. Whether you are building solutions for call centers or compliance monitoring, this toolkit provides the necessary tools and resources to succeed.

What is TelStrat Record?

To improve the productivity of your contact center and workforce, it is essential to have an in-depth insight into each exchange between agents and customers. Equip yourself with state-of-the-art tools designed to foster exceptional customer interactions and optimize agent performance. Implement a system to record call audio at various intervals—whether randomly, at predetermined times, or on demand—ensuring that recordings capture the entirety of conversations from the start, no matter when they initiate. This capability empowers supervisors to monitor live calls actively and review full recordings, particularly during agent transfers, facilitating prompt dispute resolutions and providing support for any legal inquiries. Furthermore, this robust documentation aids in the comprehensive assessment of agent performance. By leveraging a multitude of metrics to analyze extensive call data, you can conduct swift searches with user-friendly one-click filters. For more detailed investigations, combine multiple fields to refine your searches, allowing you to analyze every interaction by playing multimedia clips directly from your computer. The ability to share combined voice and screen .WMV files across a network or through email offers valuable insights into agent-customer engagements, leading to more efficient workforce management and higher service quality. In addition to these advantages, collating data on customer interactions can significantly enhance strategies for agent training and boost overall customer satisfaction, ultimately creating a more responsive and effective service environment. This proactive approach not only benefits agents but also enriches the customer experience by ensuring their needs are met with precision and care.

Media

No images available

Media

No images available

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Pricing Information

$4,880/year
The annual license costs $4,880 for one service and server, with unlimited concurrent calls. The license includes technical support, updates and maintenance. A fully functional 30-day trial is available.
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

Windows

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Webinars

Company Facts

Organization Name

VaxSoft

Date Founded

2004

Company Location

Pakistan

Company Website

www.vaxvoip.com/sip-recording-sdk

Company Facts

Organization Name

Serenova

Date Founded

2013

Company Location

United States

Company Website

www.serenova.com/products/telstrat/recording-quality-management/

Categories and Features

Call Recording

Not specified

Categories and Features

Call Recording

Archiving
Call Sharing
Distributed Call Recording
On-Demand Recording
Scheduled Recording
Screen Activity Recording

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