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What is Vello?

Vello enhances the relationship between veterinary practices and pet owners by offering a cohesive experience tailored for ezyVet, Neo, and Cornerstone practice management software. By incorporating tools that boost pet owner engagement and reduce the likelihood of missed appointments, Vello promotes more fruitful conversations and cuts down on phone call time. It adeptly handles the intricacies of pet visits, guaranteeing seamless, real-time two-way synchronization between Vello and the previously mentioned software. This efficient method allows for interaction with pet owners through a single interface designed for IDEXX practice management software, eliminating the necessity for various platforms and cumbersome manual tasks. Vello enables veterinary clinics to tap into new levels of efficiency with features that not only enhance owner compliance but also foster significant dialogues, ultimately improving the health outcomes for pets. Furthermore, this all-encompassing system helps clients become better-informed partners in their pets' care journeys, strengthening relationships and outcomes at every stage of the veterinary process. By ensuring a more comprehensive approach to pet care, Vello positions itself as an essential tool for modern veterinary practices.

What is FetchIt?

Fetchit is a user-friendly software that promptly retrieves client data as soon as a call is received. By seamlessly integrating with your Practice Management Software (PMS) and telecommunication systems, it presents a patient's comprehensive chart the moment the phone rings. Utilizing this innovative solution can save significant time, improve customer service, and foster enduring relationships that lead to repeat business. Typically, users experience an average time savings of 37 seconds per call due to instant access to charts. Additionally, the software facilitates easy updates or creation of customer data while on calls, enhancing operational efficiency. It also supports improved staff scheduling by offering insights into call volumes during specific periods or for particular customer service representatives. With timely notifications, client information is readily accessible within your PMS, ensuring that by the time you finish your greeting, the patient's chart and necessary details are on hand for effective assistance. If a customer is not located in your database, you can quickly copy their contact information to either establish a new chart or update an existing one, guaranteeing a smooth experience for both your staff and clients alike. This functionality not only streamlines workflows but also significantly boosts the overall effectiveness of managing client interactions, leading to a more productive work environment.

Media

Media

Integrations Supported

Cornerstone Software
IDEXX Neo
ezyVet

Integrations Supported

Cornerstone Software
3CX
AVImark
Digitail
FreeSWITCH
Impromed
RingCentral Automatic Call Recording
Star2Star
Vonage Contact Center

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

IDEXX

Date Founded

1983

Company Location

United States

Company Website

software.idexx.com/vello

Company Facts

Organization Name

FetchIt

Date Founded

2017

Company Location

United States

Company Website

www.fetchitdata.com

Categories and Features

Pet Care

Not specified

Veterinary

Not specified

Categories and Features

Call Tracking

Not specified

Veterinary

Not specified

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