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What is Verbate.co?

We are a committed agency focused on delivering video insights through a unique approach that incorporates self-filmed videos. This strategy yields authentic, real-world insights aimed at fostering significant action. With a worldwide presence and rapid turnaround times, we guarantee efficiency in our online process. Our technique merges self-shot smartphone video submissions with structured inquiries sent via email or SMS surveys. The qualitative videos we collect reveal complex details and illuminate various issues, while the quantitative data provides strength and aids in prioritizing outcomes. Clients gain access to the Verbate platform and its advanced technology, which can be utilized for both immediate projects or through a subscription service. The intuitive software empowers users to craft custom surveys and monitor incoming videos as they arrive. Our vast recruitment network allows for engagement with consumers globally. Feedback from participants is swiftly uploaded to our platform, enabling quick analysis, and clients can opt to view and listen to the feedback in real-time, with or without our added insights. This holistic approach guarantees that our clients receive timely, relevant, and actionable insights specifically tailored to their unique needs, ultimately enhancing their decision-making process. Our commitment to innovation and client satisfaction sets us apart in the industry.

What is Dovetail?

Dovetail is an AI-native platform designed to help organizations build better products through continuous, automated customer intelligence. It ingests and analyzes a wide range of qualitative data, including interview transcripts, support tickets, usability test results, survey responses, and document analysis, transforming them into rich, actionable insights at lightning speed. Dovetail’s AI-powered chat interface enables teams to ask questions and get instant, cited answers from customer data, fostering data-driven decision-making. The platform integrates smoothly with collaboration tools like Slack and Microsoft Teams, ensuring that customer feedback is woven into everyday workflows. It also includes a recruitment feature, allowing teams to find and manage research participants from a pool of over 3 million verified consumers and professionals. Trusted by some of the world’s most innovative companies including Amazon, Atlassian, and Okta, Dovetail has proven ROI benefits—delivering over 200% return with payback in under six months. The platform supports a variety of roles such as product managers, UX researchers, designers, marketers, and customer success teams, making it versatile for enterprise-wide adoption. Dovetail continuously organizes feedback from disparate channels, alerts teams to emerging themes, and tracks trends over time, helping businesses stay close to their customers’ needs. Its enterprise-grade security and compliance features ensure data privacy and reliability. By simplifying the process of capturing and analyzing customer intelligence, Dovetail accelerates innovation and drives superior user experiences.

Media

Media

Integrations Supported

Integrations Supported

AccessOwl
Airtable
Asana
Facebook
Feefo
Freshdesk
Gmail
Intercom
Magellan AI
Microsoft OneNote
Slack
Stackreaction
Surfside
SurveyMonkey
Trello
WON
Wufoo
X (Twitter)
Zapier
Zendesk

API Availability

API Availability

Pricing Information

$49 per month
Free Version
Free Trial Offered?

Pricing Information

$29/user/month
Free Version
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Verbate.co

Date Founded

2012

Company Location

Australia

Company Website

www.verbate.co

Company Facts

Organization Name

Dovetail Research

Date Founded

2017

Company Location

Australia

Company Website

dovetail.com

Categories and Features

Survey

Data Analysis Tools
Email Marketing
Mobile Survey
Supports Audio / Images / Video

Categories and Features

Experience Management

Not specified

Insight Engines

Not specified

Qualitative Data Analysis

Annotations
Collaboration
Data Visualization
Multi-Language
Sentiment Analysis
Text Analytics
User Research Analysis

Text Analytics

Not specified

User Research

Not specified

UX

For Mobile
For Websites
Usability Testing
User Research

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