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What is Verint EdgeVMS?

Verint EdgeVMS offers a robust, scalable solution for video surveillance, recording, and analytics tailored for financial institutions like banks and credit unions. The Verint Op Center serves as the cutting-edge video management system that empowers modern financial entities to oversee and manage Verint-networked Video Vault Recorders (VVRs) from a single, secure hub. This centralized system enhances security measures by allowing seamless control over video feeds. Meanwhile, the Verint Guard Center is purpose-built for command and control settings, enabling security staff to monitor as many as 96 live camera feeds at once. It serves as a straightforward upgrade from traditional analog matrix systems, utilizing intuitive joystick and keypad controls for a smooth transition to a networked infrastructure. With these advanced tools, organizations can effectively identify potential security threats in real-time, mitigate risks, enhance fraud investigation processes, and maintain compliance with operational standards, leading to a more secure environment overall. This comprehensive approach to security not only protects assets but also fosters greater trust among customers and stakeholders.

What is Verint CX Automation?

Verint CX Automation is a sophisticated artificial intelligence-driven platform that enables the automation of customer experience processes within contact centers and businesses, improving interactions across multiple channels including website chat, phone communications, email, social networks, and follow-up messages, ultimately elevating the customer journey while reducing operational expenses. By leveraging conversational AI and bots, the system assists human agents in handling routine inquiries, managing call redirection, summarizing discussions, generating post-call reports, and organizing customer feedback, which frees up human staff to tackle more complex tasks. Its adaptable and modular architecture allows organizations to implement only the necessary features, seamlessly integrating with existing contact center frameworks or customer relationship management systems without the need for significant changes. Moreover, Verint CX Automation offers real-time data collection, analytics, and insights, which empower businesses to effectively monitor and evaluate customer interactions for ongoing enhancement. This all-encompassing strategy not only boosts efficiency but also improves the quality of service provided to customers, thereby fostering greater customer satisfaction and loyalty as a result. Through the continuous refinement of its functionalities, Verint CX Automation ensures that organizations remain agile and responsive to evolving customer needs.

Media

Media

Integrations Supported

Amazon Web Services (AWS)
Avaya Aura
Five9
Microsoft 365
Operata
Salesforce

Integrations Supported

Amazon Web Services (AWS)
Avaya Aura
Five9
Microsoft 365
Operata
Salesforce

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Verint

Date Founded

1994

Company Location

United States

Company Website

www.verint.com/video-management-software-vms/

Company Facts

Organization Name

Verint

Date Founded

1994

Company Location

United States

Company Website

www.verint.com/cx-automation/

Categories and Features

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

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