Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • Local Measure Engage Reviews & Ratings
    16 Ratings
    Company Website
  • Signalmash Reviews & Ratings
    1 Rating
    Company Website
  • CallTools Reviews & Ratings
    449 Ratings
    Company Website
  • Convoso Reviews & Ratings
    674 Ratings
    Company Website
  • ULTATEL Reviews & Ratings
    95 Ratings
    Company Website
  • CallHub Reviews & Ratings
    390 Ratings
    Company Website
  • VirtualPBX Reviews & Ratings
    141 Ratings
    Company Website
  • Squaretalk Reviews & Ratings
    192 Ratings
    Company Website
  • Ansarada Reviews & Ratings
    277 Ratings
    Company Website
  • Fraud.net Reviews & Ratings
    56 Ratings
    Company Website

What is Verint Open CCaaS?

Verint Open CCaaS is an innovative contact center as a service solution that caters to the needs of today's consumers. It harnesses the power of AI to focus on delivering swift business outcomes while simultaneously improving the customer experience. This platform empowers organizations to increase their operational efficiency and enhance interactions with customers at the same time. By tackling essential business challenges, the AI-enhanced solution strives to provide tangible returns on investment. Notably, there is no requirement for a complete system overhaul, as Verint allows companies to maintain their existing assets. Unlike traditional CCaaS platforms that prioritize telephony and demand significant human involvement, Verint Open CCaaS integrates intelligent bots to optimize processes, resulting in a superior customer experience. This state-of-the-art contact center offering is designed to boost automation across both voice and digital channels, yielding valuable AI-driven benefits immediately. Verint Open CCaaS Essentials provides businesses with a holistic set of digital tools for their contact centers, enabling an ideal mix of digital and voice agents to establish a hybrid service model tailored to varied needs. Such adaptability empowers organizations to respond effectively to shifting customer expectations while ensuring a seamless service experience. Ultimately, this platform positions companies to thrive in a rapidly changing landscape.

What is Luware Nimbus?

Luware Nimbus significantly improves Microsoft Teams by offering key functionalities tailored for contact centers and intelligent task routing, which facilitates the effective management of customer inquiries and boosts service quality. This seamless integration not only enhances the organization of incoming requests but also promotes a more efficient communication workflow, ultimately leading to higher customer satisfaction. As a result, businesses can respond more swiftly to client needs, creating a more responsive and agile support environment.

Media

Media

No images available

Integrations Supported

Microsoft Teams

Integrations Supported

Microsoft Teams

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Verint

Date Founded

1994

Company Location

United States

Company Website

www.verint.com/the-open-ccaas-imperative/

Company Facts

Organization Name

Luware

Company Website

luware.com/en/solution/nimbus/

Categories and Features

Categories and Features

Popular Alternatives

Popular Alternatives

Hoot Contact Reviews & Ratings

Hoot Contact

Intrado
Aspect Workforce Reviews & Ratings

Aspect Workforce

Aspect, an Alvaria Brand
Zoom Contact Center Reviews & Ratings

Zoom Contact Center

Zoom Communications
Zoom Contact Center Reviews & Ratings

Zoom Contact Center

Zoom Communications