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What is Verint Social?

Customers anticipate receiving a prompt reply when they interact with your brand on social media platforms, but it’s crucial that this response is not only timely but also effectively addresses their concerns, ensuring their satisfaction. Verint Social empowers your brand to provide exceptional social service across all leading platforms through tailored interactions, intelligent automation, and valuable insights. Our sophisticated, rules-driven routing system and prioritization engines guarantee that pertinent conversations are allocated based on customer identity, comprehensive conversational context, and a fully personalized workflow, thus upholding your service excellence. Uniquely, Verint Social offers the capability to seamlessly merge bot-driven automation with human-assisted services within the same dialogue. This integration is made possible by smooth transitions between automated and human responses, ultimately enhancing overall operational efficiency and customer experience. The result is a more cohesive and effective approach to customer engagement on social media.

What is Social Searcher?

Stay updated on every social mention of your brand by pinpointing who is discussing it and engaging with those individuals. The emergence of social media has significantly altered the marketing landscape, necessitating that marketers excel in finding, monitoring, and participating in important online dialogues about their brands. Even if you're on a limited budget, you can successfully utilize these mentions with the right strategies. A social mention occurs whenever a monitored keyword, hashtag, or brand is cited on social media platforms, and tools like Social Searcher allow you to aggregate all these mentions in one convenient location. Our platform covers major social networks and all online references, enabling you to reach numerous individuals in almost real-time. The process is akin to using traditional search engines; just enter the keywords or brand you want to track, and you will receive a tailored list of results along with insightful analytics. By proactively interacting with your audience, you can boost your brand's visibility and cultivate more meaningful relationships, ultimately leading to greater customer loyalty. Engaging with users not only helps in addressing their concerns but also in understanding their perspectives better.

Media

No images available

Media

Integrations Supported

Facebook
Instagram
LinkedIn
X (Twitter)

Integrations Supported

Facebook
Instagram
LinkedIn
X (Twitter)

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

€3.49 per month
Free Version
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Verint

Date Founded

1994

Company Location

United States

Company Website

verint.com

Company Facts

Organization Name

Social Searcher

Date Founded

2011

Company Location

Russia

Company Website

www.social-searcher.com

Categories and Features

Customer Service

Not specified

Sentiment Analysis

Not specified

Categories and Features

Sentiment Analysis

Not specified

Social Media Analytics Tools

Competitor Monitoring

Social Media Monitoring

Dashboard
Sentiment Analysis

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