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Ratings and Reviews 0 Ratings
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What is Verint Workforce Engagement?
Surpass your rivals with advanced AI-driven software designed for the future, enabling you to effectively engage and manage teams in various settings such as contact centers, branch offices, and back offices.
With both humans and bots adeptly addressing intricate requests across diverse channels and locations, Workforce Engagement empowers you to:
Achieve a harmonious balance between employee flexibility and optimal staffing levels,
Evaluate and enhance the quality of interactions,
Access in-depth insights into conversations across all engagement channels,
Utilize real-time AI assistance to ensure the best possible outcomes.
Verint Workforce Engagement stands out as a Customer Engagement Platform that leverages AI and automation, offering top-tier capabilities for managing and analyzing customer interactions while continuously driving improvements. This versatile platform is designed to accommodate all customer engagement scenarios, extending beyond just contact centers, and is constructed on an open architecture to foster integration. Ultimately, it positions organizations to stay ahead in an ever-evolving landscape.
What is Intrado Cloud Contact Center?
Empower call center representatives and administrators with the crucial resources needed for consistently providing outstanding service. The Intrado Cloud Contact Center, formerly referred to as West Cloud Contact, acts as an all-in-one contact center solution that allows your team to effectively leverage sophisticated call management and analytics capabilities. This platform boasts unlimited scalability for users while offering increased flexibility and control that far exceed traditional telephony systems. As a cloud-based solution, it removes the necessity for costly investments in, upgrades to, and maintenance of complex on-site systems, with integrated disaster recovery available at no extra charge or hardware requirements. With this service, you can efficiently handle varying or peak call volumes, gaining a competitive advantage while ensuring a high level of customer satisfaction. Furthermore, Cloud Contact reduces the workload on helpdesk and support staff, facilitating smooth integration of distributed contact centers that include both conventional offices and remote employees. All users gain complete access to centralized management and reporting features, which streamline operations and enhance efficiency. This holistic strategy ultimately fosters better customer interactions and contributes to overall operational success, solidifying your business's reputation in the industry.
Integrations Supported
3CLogic
8x8 Contact Center
Amazon Connect
Avaya Experience Platform
Edsembli
Five9
MiContact Center Business
PowerSchool Enrollment
PowerSchool Unified Insights™
PowerSchool Unified Talent HRMS
Integrations Supported
3CLogic
8x8 Contact Center
Amazon Connect
Avaya Experience Platform
Edsembli
Five9
MiContact Center Business
PowerSchool Enrollment
PowerSchool Unified Insights™
PowerSchool Unified Talent HRMS
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$25 per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Verint
Date Founded
1994
Company Location
United States
Company Website
www.verint.com/workforce-engagement/
Company Facts
Organization Name
Intrado
Date Founded
1986
Company Location
United States
Company Website
www.westuc.com/en-us
Categories and Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Call Recording
Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording
Workforce Optimization (WFO)
Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning
Categories and Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Call Recording
Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording