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Ratings and Reviews 0 Ratings
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What is Verint Workforce Management?
Discover the workforce management solution that boasts the highest levels of customer satisfaction. WFM is designed for simplicity, making it an effective tool that enhances both employee and customer interactions while supporting your business objectives.
We've transformed the user experience to ensure that managing WFM is straightforward, even amid complexity. You can trust that your scheduling will align the right personnel with the appropriate time slots, ensuring that customer needs remain the primary focus.
Our user-friendly interface has been refined to retain essential features while enhancing ease of use. This contemporary cloud-based platform is tailored to streamline routine tasks, recognizing the value of an intuitive design. Our cohesive interface encompasses all necessary functionalities, delivering an improved overall experience. Are you prepared to enjoy enhanced visualizations that empower managers to access all relevant information without the hassle of switching between screens? With our solution, you can expect a more organized and efficient workflow.
What is DVSAnalytics?
DVSAnalytics provides robust and secure solutions tailored for call and screen recording, catering specifically to the distinctive requirements of your organization while allowing for growth as your business scales. By utilizing their services, you can boost customer support, maintain compliance, reduce risks and liabilities, resolve disputes, verify customer orders, and gather insightful data. With DVSAnalytics, you can achieve a comprehensive understanding of your contact center dynamics. Their innovative Speech Analytics feature converts audio recordings into easily searchable data, offering extensive business intelligence about your organization and its customers. Furthermore, the Desktop Analytics tool utilizes metadata from various third-party platforms such as CRM systems or communication applications to categorize interactions in a manner that aligns with your business needs. DVSAnalytics’ quality management resources enable thorough evaluation and coaching of employees, which is essential for consistently improving the quality of customer engagements. You can scrutinize interactions, initiate automated coaching based on performance evaluations, and motivate agents with intuitive contest management, thereby cultivating an environment of ongoing enhancement and encouragement. This well-rounded strategy not only optimizes operations but also equips your team to provide outstanding service while adapting to evolving challenges. Ultimately, DVSAnalytics positions your organization for success in a competitive landscape.
Integrations Supported
Amazon Connect
Amazon Web Services (AWS)
Avaya Experience Platform
Cisco CX Cloud
MiCloud Connect
RingCentral RingCX
Salesforce
Integrations Supported
Amazon Connect
Amazon Web Services (AWS)
Avaya Experience Platform
Cisco CX Cloud
MiCloud Connect
RingCentral RingCX
Salesforce
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Verint
Date Founded
1994
Company Location
United States
Company Website
www.verint.com/workforce-management-solutions-wfm-software/
Company Facts
Organization Name
DVSAnalytics
Date Founded
1983
Company Location
United States
Company Website
dvsanalytics.com
Categories and Features
Workforce Management
Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce
Workforce Optimization (WFO)
Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning
Categories and Features
Workforce Optimization (WFO)
Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning