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Ratings and Reviews 0 Ratings
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Notable Features:
Real-Time Collaboration: Keep your team aligned by sharing task views and receiving instant updates.
User-Friendly Drag-and-Drop functionality enables effortless customization of workflows to fit your team's processes.
Seamless integration with your favorite tools helps optimize your working experience.
Visit Vertask.com to discover how easy teamwork can be. Additionally, the platform's versatility makes it suitable for teams of all sizes, ensuring everyone can benefit from enhanced productivity.
What is Serval?
Serval serves as an innovative platform designed for IT service management, utilizing artificial intelligence to enhance various processes, including help-desk requests, access management, and workflow development for today's teams. By allowing users to enter tasks in natural language, Serval can automatically generate and execute workflows, providing both an intuitive no-code interface and customizable coding options for developers to explore. This platform adeptly addresses help-desk queries through multiple channels, such as Slack, Teams, email, and web portals, while also automating access requests like just-in-time access and role provisioning via integrations with identity management and SSO systems. Moreover, it delivers insightful analytics on ticket volumes, automation effectiveness, SLA compliance, and team performance indicators. Serval is equipped with synchronization capabilities for existing ticketing systems, pre-built workflows for quick deployment, and a public API that ensures smooth data integration, thereby boosting overall operational efficiency. Additionally, its extensive features make it a crucial resource for any modern organization aiming to refine and elevate their IT service processes, ensuring they remain competitive in an ever-evolving technological landscape.
Integrations Supported
Amazon Web Services (AWS)
Calendly
Confluence
Freshservice
Git
Google Workspace
Iru
Jamf Connect
Jira
Linear
Integrations Supported
Amazon Web Services (AWS)
Calendly
Confluence
Freshservice
Git
Google Workspace
Iru
Jamf Connect
Jira
Linear
API Availability
Has API
API Availability
Has API
Pricing Information
$6 per user per month
Free ticketing system tier,
Full helpdesk solution starts at $6/agent
Full helpdesk solution starts at $6/agent
Free Version
Free Trial Offered?
Pricing Information
Pricing not provided
Free Version
Free Trial Offered?
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Vertask
Date Founded
2020
Company Location
United States
Company Website
vertask.com
Company Facts
Organization Name
Serval
Date Founded
2025
Company Location
United States
Company Website
www.serval.com
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Project Tracking
Collaboration Tools
Cost-to-Completion Tracking
Gantt Charts
Kanban Board
Milestone Tracking
Percent-Complete Tracking
Prioritization
Status Tracking
Time & Expense Tracking
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Issue Tracking
Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Service Desk
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal