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What is Viable?

In the past, our approach to analyzing qualitative data required extensive manual effort and was quite time-consuming. However, with the advent of AI technology, we can now seamlessly identify key insights. Rather than relying solely on basic sentiment analysis, we provide a thorough weekly report that showcases the most important compliments, complaints, questions, and requests, all categorized by their volume and urgency. Each theme we uncover not only monitors changes over time but also presents a comprehensive summary, urgency rating, pertinent product sub-themes, user demographics, and further insights. This adaptable tool can be utilized across diverse sources, including sales call transcripts, customer support interactions, market research, employee feedback, and more. Importantly, our platform supports an unlimited number of users and integrations at all pricing tiers, making it accessible for organizations of any size. To initiate the process, you simply need a minimum of 500 data points. Each section of the report provides insights into the individuals involved in those conversations, ensuring a personalized approach. The AI harnesses customer attributes and metadata to conduct thorough analyses, delivering recommendations based on factors such as NPS scores, customer segments, geographic locations, and more, reflecting the analytical prowess of a human expert. This evolution not only simplifies our workflows but also deepens our comprehension of customer feedback in ways that were previously impossible. Moreover, this advancement fosters a more data-driven decision-making process, enabling businesses to respond more effectively to customer needs.

What is Charli?

Say goodbye to the hassle of relentless searching. Effortlessly navigate through the maze of messaging apps, chaotic cloud storage, and overflowing email inboxes. Easily discover, distribute, and manage cloud documents and web links that enable your teams to excel. Bring all your cloud documents and web links together in one centralized workspace - the canvas. Create a canvas that is specifically designed for marketing campaigns, onboarding new hires, and any other project you envision. In a digital world brimming with excessive emails, files, and online materials, a virtual assistant is crucial for swiftly identifying what you need. Just ask Charli to find a document, and watch as this clever assistant executes the task with impressive speed. Charli not only streamlines the sharing process but also tracks who has access to your files. You can instruct Charli to distribute resources to your coworkers and teams. With Charli managing the organization of your documents, you can devote your energy to your core responsibilities. This smart assistant categorizes content automatically while becoming increasingly familiar with your preferences, ensuring that all necessary materials are always within reach. Ultimately, Charli significantly boosts your productivity by removing the complexities of document management, allowing you to work more efficiently than ever before. Plus, with Charli by your side, you will spend less time searching and more time accomplishing your goals.

Media

Media

Integrations Supported

Delighted
Front
GPT-4
Google Drive
Intercom
Nekton.ai
Pendo
Salesforce
SurveyMonkey
Typeform
Unremot
Zapier
Zendesk

Integrations Supported

Delighted
Front
GPT-4
Google Drive
Intercom
Nekton.ai
Pendo
Salesforce
SurveyMonkey
Typeform
Unremot
Zapier
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$600 per month
Free Trial Offered?
Free Version

Pricing Information

$20 per user per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Viable

Date Founded

2020

Company Location

United States

Company Website

www.askviable.com

Company Facts

Organization Name

Charli AI

Date Founded

2019

Company Location

Canada

Company Website

www.charli.ai/

Categories and Features

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Qualitative Data Analysis

Annotations
Collaboration
Data Visualization
Media Analytics
Mixed Methods Research
Multi-Language
Qualitative Comparative Analysis
Quantitative Content Analysis
Sentiment Analysis
Statistical Analysis
Text Analytics
User Research Analysis

Categories and Features

Document Management

Access Controls
Archiving & Retention
Collaboration Tools
Compliance Tracking
Document Archiving
Document Assembly
Document Capture
Document Conversion
Document Delivery
Document Indexing
Document Retention
Electronic Signature
Email Management
File Recovery
File Type Conversion
Forms Management
Full Text Search
Offline Access
Optical Character Recognition
Print Management
Version Control

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