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What is Viable?

In the past, our approach to analyzing qualitative data required extensive manual effort and was quite time-consuming. However, with the advent of AI technology, we can now seamlessly identify key insights. Rather than relying solely on basic sentiment analysis, we provide a thorough weekly report that showcases the most important compliments, complaints, questions, and requests, all categorized by their volume and urgency. Each theme we uncover not only monitors changes over time but also presents a comprehensive summary, urgency rating, pertinent product sub-themes, user demographics, and further insights. This adaptable tool can be utilized across diverse sources, including sales call transcripts, customer support interactions, market research, employee feedback, and more. Importantly, our platform supports an unlimited number of users and integrations at all pricing tiers, making it accessible for organizations of any size. To initiate the process, you simply need a minimum of 500 data points. Each section of the report provides insights into the individuals involved in those conversations, ensuring a personalized approach. The AI harnesses customer attributes and metadata to conduct thorough analyses, delivering recommendations based on factors such as NPS scores, customer segments, geographic locations, and more, reflecting the analytical prowess of a human expert. This evolution not only simplifies our workflows but also deepens our comprehension of customer feedback in ways that were previously impossible. Moreover, this advancement fosters a more data-driven decision-making process, enabling businesses to respond more effectively to customer needs.

What is The Real Feel?

Real Feel is a cutting-edge software that employs artificial intelligence to monitor, evaluate, and depict the emotional states of individuals across the United States in real-time, enabling companies to better understand public sentiment for improved decision-making. By collecting responses to the question “How are you feeling today?” on a daily basis from diverse demographic groups, it calculates mood scores and derives insights and trends through AI, presenting results categorized by demographics, days of the week, and geographic areas. This valuable tool addresses gaps in information by delivering emotion-driven insights that track the emotional dynamics of various populations over time, providing a unique and contextual analysis that highlights emerging trends, predicts sentiment shifts, and reveals significant correlations relevant to different business contexts. Furthermore, Real Feel offers a suite of extensive solutions, including weekly reports brimming with data and insights featuring demographic and geographical breakdowns, customized research and analysis, and an API that facilitates the seamless incorporation of real-time mood data into existing operational systems. The platform’s ongoing adaptability and enhancement of its data collection strategies ensure that businesses stay aligned with the changing emotional landscape of their target audiences, thereby fostering a deeper connection with their customers. As a result, organizations can make more informed decisions based on up-to-date emotional insights, ultimately leading to improved engagement and satisfaction.

Media

Media

Integrations Supported

Adobe Acrobat Reader
Delighted
Front
GPT-4
Google Sheets
Intercom
Microsoft Excel
Nekton.ai
Pendo
Salesforce
SurveyMonkey
Typeform
Zapier
Zendesk

Integrations Supported

Adobe Acrobat Reader
Delighted
Front
GPT-4
Google Sheets
Intercom
Microsoft Excel
Nekton.ai
Pendo
Salesforce
SurveyMonkey
Typeform
Zapier
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$600 per month
Free Trial Offered?
Free Version

Pricing Information

$69 per report per year
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Viable

Date Founded

2020

Company Location

United States

Company Website

www.askviable.com

Company Facts

Organization Name

The Real Feel

Date Founded

2024

Company Location

United States

Company Website

therealfeel.ai/

Categories and Features

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Qualitative Data Analysis

Annotations
Collaboration
Data Visualization
Media Analytics
Mixed Methods Research
Multi-Language
Qualitative Comparative Analysis
Quantitative Content Analysis
Sentiment Analysis
Statistical Analysis
Text Analytics
User Research Analysis

Categories and Features

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