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What is Viafoura?

Viafoura, a company specializing in digital experiences, provides brands with a comprehensive set of engagement and personalization tools designed to transform unknown visitors into known users and maximize conversion rates. By enabling brands to cultivate direct connections with their audiences, we help them lessen their reliance on social media platforms. Our extensive array of engagement solutions includes live chat features, tailored polls, interactive community discussions, ratings and reviews, an on-site community feed, along with personalized notifications and alerts, all aimed at engaging, converting, and retaining visitors directly on the brands' owned platforms. In addition, Viafoura offers AI-driven, top-tier content moderation solutions that can be tailored to align with each customer's specific community standards. This allows clients to effectively scale their audience engagement and community-building initiatives while ensuring a respectful and brand-safe online environment, ultimately fostering a more meaningful connection with their audience. As a result, brands can enhance their overall digital strategy and create lasting relationships with their users.

What is Answerbase?

Answerbase simplifies the process of establishing a personalized Q&A platform for users. It serves as an online hub for inquiries, customer assistance, and e-commerce interactions. Through Answerbase, companies can empower their customers to pose questions, receive answers, and discover pertinent information related to specific products or services. The platform is equipped with a range of features, such as Q&A widgets, widget creation tools, content moderation capabilities, management resources, categorization and tagging options, as well as analytics and insights for enhanced decision-making. Additionally, Answerbase fosters community engagement by allowing users to contribute their knowledge and experiences, enriching the overall support ecosystem.

Media

Media

Integrations Supported

WordPress
Arc XP
BlueConic
OAuth
SAP Customer Data Cloud
Zephr

Integrations Supported

WordPress

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

$19.00/month
Basic - $15 per month
Professional - $39 per month
Business - $199 per month
Enterprise - price on request
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support

Customer Service / Support

Standard Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Online Training

Company Facts

Organization Name

Viafoura

Date Founded

2012

Company Location

Canada

Company Website

viafoura.com

Company Facts

Organization Name

Lumin Creative

Date Founded

2007

Company Location

Spain

Company Website

www.answerbase.com

Categories and Features

AI Review Management

Not specified

Blog

Analytics
Comment Moderation
Post Management
Search

Community

Content Moderation
Discussions / Forums
Ideation / Crowdsourcing
Member Directory
Membership Management

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Live Chat

Customizable Branding
Proactive Chat
Third Party Integration
Website Visitor Tracking

Review Management

Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis

Categories and Features

Community

Content Management
Content Moderation
Discussions / Forums
Group Management
Member Directory
Membership Management
Social Media Management
Website Management

Content Management

Audio Content
Customizable Templates
Document Indexing
E-forms
Full Text Search
Image Editor
SEO Management
Text Editor
Version Control
Video Content
Website Management

Content Marketing

Categorization / Grouping
SEO Management

Customer Engagement

Analytics
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Video Content

Customer Service

Alerts / Escalation
Knowledge Base
Queue Management
Self Service Portal

eCommerce

CRM
Catalog Management
Channel Management
Data Security
Kitting
Mobile Access
Multi-Store Management
Order Management
Returns Management
Reviews Management
SEO Management
Shopping Cart
Templates

Knowledge Management

Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Q&A Platforms

Not specified

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