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What is VikiDesk?

VikiDesk serves as an all-encompassing remote support solution tailored for IT service providers and individual users operating on the Windows platform. It combines an array of functionalities, including the management of remote sessions and customer devices, alongside the organization of tickets and appointments, all within a single, cohesive workspace; furthermore, it supports file transfers and the execution of text commands across multiple computers at once. Enhanced by the Viki AI assistant, the platform can assess reported problems, carry out authorized configuration, repair, or update tasks, and summarize its findings effectively. The actions performed are governed by device permissions and the necessary authorizations from users or support personnel. Additionally, a specialized customer module is available to manage ongoing service contracts, while a quick-support feature is designed for immediate, on-demand sessions. For individual users, the service provides a subscription model for IT support, ensuring access to human assistance when required. These subscriptions offer a range of options, including both paid plans with and without AI features, and many provide a trial period of five days, allowing users to test the service before making a long-term commitment. This diverse array of features positions VikiDesk as a highly adaptable solution for streamlining remote IT support operations, making it an essential resource for both professionals and personal users alike.

What is SetMe?

Introducing SetMe, a versatile remote support software developed by the creators of FixMe.IT, a widely recognized application in the realm of remote assistance. This innovative solution provides a user-friendly interface designed for seamless connectivity and control over remote Windows or Mac computers in a secure manner. Leveraging cutting-edge technology, SetMe encompasses a robust array of features essential for delivering top-notch remote support, such as end-to-end encryption, the ability to manage multiple sessions at once, control various remote devices concurrently, perform remote reboots with auto-reconnection, and generate advanced reports. Additionally, it facilitates easy file transfers through drag-and-drop and copy-paste functionalities, includes user management tools, and implements two-factor authentication for enhanced security. With its comprehensive capabilities, SetMe stands out as an all-in-one solution for remote assistance.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

€29.99/month
Plans start at €29.99 per month and are available with or without AI. Eligible plans include a five-day trial.
Free Trial Offered?

Pricing Information

$58.10 per seat per month
Take advantage of our early adopter 30% discount on all SetMe plans:
Annual plan: $58.10 per seat/month
Monthly plan: $69.30 per seat/month
Free Trial Offered?

Supported Platforms

Windows

Supported Platforms

SaaS
Windows
Mac

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Cruvigo

Company Location

Germany

Company Website

vikidesk.de/

Company Facts

Organization Name

Techinline

Date Founded

2007

Company Location

Canada

Company Website

www.setme.net

Categories and Features

Remote Support

Not specified

Categories and Features

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Session Recording

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