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What is VikiDesk?

VikiDesk serves as an all-encompassing remote support solution tailored for IT service providers and individual users operating on the Windows platform. It combines an array of functionalities, including the management of remote sessions and customer devices, alongside the organization of tickets and appointments, all within a single, cohesive workspace; furthermore, it supports file transfers and the execution of text commands across multiple computers at once. Enhanced by the Viki AI assistant, the platform can assess reported problems, carry out authorized configuration, repair, or update tasks, and summarize its findings effectively. The actions performed are governed by device permissions and the necessary authorizations from users or support personnel. Additionally, a specialized customer module is available to manage ongoing service contracts, while a quick-support feature is designed for immediate, on-demand sessions. For individual users, the service provides a subscription model for IT support, ensuring access to human assistance when required. These subscriptions offer a range of options, including both paid plans with and without AI features, and many provide a trial period of five days, allowing users to test the service before making a long-term commitment. This diverse array of features positions VikiDesk as a highly adaptable solution for streamlining remote IT support operations, making it an essential resource for both professionals and personal users alike.

What is TSplus Remote Support?

Discover the top alternative to TeamViewer for managing remote desktop access and screen sharing effectively. Offer immediate attended or unattended support to your teams or clients whenever and wherever they need it. Features include: - Remote assistance capabilities - Seamless screen sharing - No need for client installation to establish connections - Enhanced security through TLS encryption - Options for customization with your own branding and logo - Affordable subscription plans Visit our website to download the complimentary 15-day trial of TSplus Remote Support and experience its benefits firsthand. With this tool, you can enhance your remote support services effortlessly.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

€29.99/month
Plans start at €29.99 per month and are available with or without AI. Eligible plans include a five-day trial.
Free Trial Offered?

Pricing Information

$14.50/mo
Subscriptions are charged yearly.
Free Trial Offered?

Supported Platforms

Windows

Supported Platforms

SaaS
Windows

Customer Service / Support

Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub
Webinars

Company Facts

Organization Name

Cruvigo

Company Location

Germany

Company Website

vikidesk.de/

Company Facts

Organization Name

TSplus Group

Date Founded

2007

Company Location

United States

Company Website

tsplus.net/remote-support/

Categories and Features

Remote Support

Not specified

Categories and Features

Remote Support

File Transfer
Real-time Chat
Remote Control
Screen Sharing
Session Transfer

Screen Sharing

Desktop / Browser Sharing
Remote Control

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