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What is VirtlX?

VirtlX is a customizable SaaS solution designed to enhance business performance across various industries, making it accessible to all companies. This platform delivers significant ROI along with measurable deliverables and insights that aid in making informed decisions for a people-oriented and thriving enterprise. It offers a straightforward method for evaluating employee and customer sentiment, in addition to providing internal training resources. With flexible commitment options and an economical subscription model, VirtlX caters to diverse business needs. For a company to excel in marketing, it is essential to grasp the dynamics of customer engagement, feedback, experiences, and loyalty trends. VirtlX serves as an efficient and budget-friendly tool that empowers marketing teams to collect these critical data points in real time and visualize them through easy-to-understand graphical representations. Research indicates a strong link between revenue growth and the Net Promoter Score (NPS), which is widely recognized and utilized by Fortune 500 companies and numerous other organizations. By harnessing the power of VirtlX, businesses can not only track performance metrics but also make strategic adjustments to enhance overall customer satisfaction and loyalty.

What is MirrorWave?

Transform your customer relationships into profitable assets with MirrorWave by prioritizing action over mere inquiry, utilizing our cutting-edge feedback system. Our methodology focuses on continuously engaging with individuals through a set of three essential questions over time, which helps us track the development of their experiences and understand the factors influencing any shifts. Our innovative longitudinal platform enables us to create personalized relationship narratives that help businesses maintain a steady cadence of attentive listening and proactive engagement. MirrorWave is designed for organizations that are dedicated to cultivating enduring relationships, whether they are with individual clients, strategic partners, or collaborative alliances. Our initiatives have empowered companies to cut their dissatisfied customer numbers in half while achieving an impressive increase of 2.3 times in highly satisfied clients. By harnessing these unique insights that stem from authentic transformations, businesses can devise powerful strategies that truly resonate with their target audience. This focus on grasping customer dynamics not only nurtures loyalty but also paves the way for sustainable growth, ensuring that organizations can thrive in an ever-evolving market landscape. Ultimately, MirrorWave stands as a beacon for those aiming to elevate their customer engagement to unprecedented levels.

Media

Media

Integrations Supported

HubEngage
OnePageCRM
WhatsApp

Integrations Supported

API Availability

API Availability

Pricing Information

$9.00 per month
Annual commitment, billed monthly in advance
Free Trial Offered?

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS
Windows

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

VirtlX

Date Founded

2017

Company Location

United Kingdom

Company Website

www.virtlx.com

Company Facts

Organization Name

MirrorWave

Date Founded

2009

Company Location

New Zealand

Company Website

www.mirrorwave.com

Categories and Features

360 Degree Feedback

Dashboard
Feedback / Surveys
Progress Tracking
Question Library
Rater Selection
Self Service Portal
Supports External Reviewers

Assessment

Individualized Assessments
Multi-User Collaboration
Scoring
Skill Testing
Surveys
Test / Quiz Creation

Brand Management

Not specified

Business Performance Management

Ad Hoc Reports
Ad hoc Analysis
Dashboard
Key Performance Indicators
Predictive Analytics
Qualitative Analysis
Quantitative Analysis
Strategic Planning

Customer Engagement

Analytics
Feedback Collection

Customer Experience

Analytics
Dashboard
Feedback Management
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Satisfaction

360 Degree Feedback
Analytics
Feedback Collection
Survey Management

Customer Service

Alerts / Escalation
Email Management
Performance Metrics
Self Service Portal
Surveys & Feedback

Customer Success

Communication Management
Customer Engagement
Revenue Management
Usage Tracking / Analytics

Data Analysis

Data Discovery
High Volume Processing
Predictive Analytics
Sentiment Analysis
Text Analytics

Email Marketing

Artificial Intelligence
Customer Surveys
Reporting/Analytics
Template Management

Employee Engagement

Feedback Management
Goal Management
Health & Wellness Programs
Performance Management
Pulse Surveys

Heatmap

Behavioral Mapping
Dashboard

NPS

Not specified

Performance Management

360 Degree Feedback
Customizable Templates
Individual Development Plans
On-going Performance Tracking
Peer Appraisals
Self Service Portal
Self-Appraisals
Skills Assessments
Weighted Performance Measures

SMS Marketing

2-Way Messaging
Contact Management
Mass Texting
Message Personalization
Reporting/Analytics

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Question Library

Training

Academic / Education
Blended Learning
Built-In Course Authoring
Built-in LMS
Learner Portal
Mobile Learning
Training Companies

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection

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