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What is Virtual Front Desk?

Virtual Front Desk represents a cutting-edge approach to reception, visitor management, and customer service suitable for various environments such as offices, clinics, retail outlets, and public spaces that demand reliable front-desk support. This system is designed to work seamlessly with any modern browser equipped with a webcam and is compatible with devices including iPads, Android tablets, all-in-one computers, kiosks, and Neat Frame devices. It allows visitors to efficiently check in, connect with the correct staff member through video or phone calls, send SMS messages, access necessary documents, scan QR codes, complete forms, verify their identities, process card payments, and print badges or documents, all from a single user-friendly interface. Teams can engage from nearly anywhere via a web application, mobile app, Microsoft Teams, phone, or other integrated channels, enabling either an individual receptionist or a centralized team to effectively oversee multiple desks and locations. The platform features a comprehensive dashboard for managing sites, stations, users, branding, actions, and tracking activity history, which ensures that reception operations are streamlined and organized. Additionally, it includes built-in integrations with Microsoft Teams and Entra ID that facilitate the routing of reception calls to Teams and the importation of real-time employee directories, which boosts both operational efficiency and communication. This versatile tool not only enhances visitor engagement but also significantly elevates the overall experience for both visitors and staff, fostering a more welcoming environment for everyone involved. Its ability to adapt to various situations makes it an invaluable asset for organizations seeking to improve their front-desk operations.

What is CERTIFY Lobby?

Transform the experience of your organization for arriving guests by implementing a streamlined visitor management system that not only protects your facility but also enriches the interaction at the front desk. Historically, visitor management has depended on a manual system, often characterized by the use of a physical sign-in sheet or logbook to track and oversee visitors as they navigate through the organization. This outdated approach can result in unnecessary expenses and time delays for businesses as they handle their visitor flow. Acknowledging this challenge, organizations have sought solutions that simplify guest management while leaving a memorable positive impression and upholding a solid reputation. The CERTIFY Lobby, a modern visitor management system, integrates touchless technology to automate and enhance both the check-in and check-out experiences for visitors. For example, in medical facilities, the system effectively employs electronic sign-in kiosks and facial recognition technology to ensure that only authorized visitors gain entry. By embracing such innovative strategies, organizations can greatly improve their visitor management processes and overall security. Additionally, this advancement not only boosts operational efficiency but also reinforces trust and satisfaction among guests.

Media

Media

Integrations Supported

Google Calendar
Microsoft Entra ID
Microsoft Outlook
Microsoft Teams
Slack
WhatsApp

Integrations Supported

Google Calendar
Microsoft Entra ID
Microsoft Outlook
Microsoft Teams
Slack
WhatsApp

API Availability

Has API

API Availability

Has API

Pricing Information

$22 per month
Free Version
Free Trial Offered?

Pricing Information

$9.95 per month
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Virtual Front Desk

Date Founded

2018

Company Location

Canada

Company Website

www.virtualfrontdesk.com

Company Facts

Organization Name

CERTIFY

Company Location

United States

Company Website

www.certify.me/visitor-management/

Categories and Features

Kiosk

Activity Reservations
Digital Signature
License Management
Onsite Printing
Remote Access
Secure Browsing
Ticket / Order Fulfillment
Touch Screen
Usage Reporting
Virtual Keyboard
Wireless Internet Access

Visitor Management

Alerts/Notifications
Badge Management
Document Management
ID Scan
Pre-Registration
Registration Management
Self Check-in
Visitor Tracking
Watch List

Categories and Features

Visitor Management

Alerts/Notifications
Badge Management
Document Management
ID Scan
Pre-Registration
Registration Management
Self Check-in
Visitor Tracking
Watch List

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