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What is Virtual Front Desk?

Virtual Front Desk represents a cutting-edge approach to reception, visitor management, and customer service suitable for various environments such as offices, clinics, retail outlets, and public spaces that demand reliable front-desk support. This system is designed to work seamlessly with any modern browser equipped with a webcam and is compatible with devices including iPads, Android tablets, all-in-one computers, kiosks, and Neat Frame devices. It allows visitors to efficiently check in, connect with the correct staff member through video or phone calls, send SMS messages, access necessary documents, scan QR codes, complete forms, verify their identities, process card payments, and print badges or documents, all from a single user-friendly interface. Teams can engage from nearly anywhere via a web application, mobile app, Microsoft Teams, phone, or other integrated channels, enabling either an individual receptionist or a centralized team to effectively oversee multiple desks and locations. The platform features a comprehensive dashboard for managing sites, stations, users, branding, actions, and tracking activity history, which ensures that reception operations are streamlined and organized. Additionally, it includes built-in integrations with Microsoft Teams and Entra ID that facilitate the routing of reception calls to Teams and the importation of real-time employee directories, which boosts both operational efficiency and communication. This versatile tool not only enhances visitor engagement but also significantly elevates the overall experience for both visitors and staff, fostering a more welcoming environment for everyone involved. Its ability to adapt to various situations makes it an invaluable asset for organizations seeking to improve their front-desk operations.

What is HereToSee?

HereToSee operates as a digital Visitor Management System suitable for deployment across one or more reception areas within a company. It allows for the importation of staff details from Active Directory, the use of a specific text file format, or manual adjustments on a case-by-case basis. The system is designed with various standard reporting capabilities to enhance the experience for customers. Furthermore, if a barcode system is implemented, HereToSee facilitates efficient visitor check-out by scanning the barcode label, making it particularly useful for returning guests. When a visitor arrives, the designated host receives an email alert, contingent upon network connectivity and the presence of an Exchange Server. To further enhance communication, it is possible to send a detailed list of all visitors currently checked in from any workstation to up to 20 email addresses. This level of flexibility in visitor management is intended to optimize operational workflows and boost overall organizational effectiveness. Additionally, the system's user-friendly interface and integration capabilities contribute to a smoother reception experience.

Media

Media

Integrations Supported

Google Calendar
Microsoft Entra ID
Microsoft Outlook
Microsoft Teams
Slack
WhatsApp

Integrations Supported

Google Calendar
Microsoft Entra ID
Microsoft Outlook
Microsoft Teams
Slack
WhatsApp

API Availability

Has API

API Availability

Has API

Pricing Information

$22 per month
Free Version
Free Trial Offered?

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Virtual Front Desk

Date Founded

2018

Company Location

Canada

Company Website

www.virtualfrontdesk.com

Company Facts

Organization Name

eQueue

Date Founded

2005

Company Location

New Zealand

Company Website

equeue.co.nz/

Categories and Features

Kiosk

Activity Reservations
Digital Signature
License Management
Onsite Printing
Remote Access
Secure Browsing
Ticket / Order Fulfillment
Touch Screen
Usage Reporting
Virtual Keyboard
Wireless Internet Access

Visitor Management

Alerts/Notifications
Badge Management
Document Management
ID Scan
Pre-Registration
Registration Management
Self Check-in
Visitor Tracking
Watch List

Categories and Features

Visitor Management

Alerts/Notifications
Badge Management
Document Management
ID Scan
Pre-Registration
Registration Management
Self Check-in
Visitor Tracking
Watch List

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