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What is Virtual Front Desk?

Virtual Front Desk represents a cutting-edge approach to reception, visitor management, and customer service suitable for various environments such as offices, clinics, retail outlets, and public spaces that demand reliable front-desk support. This system is designed to work seamlessly with any modern browser equipped with a webcam and is compatible with devices including iPads, Android tablets, all-in-one computers, kiosks, and Neat Frame devices. It allows visitors to efficiently check in, connect with the correct staff member through video or phone calls, send SMS messages, access necessary documents, scan QR codes, complete forms, verify their identities, process card payments, and print badges or documents, all from a single user-friendly interface. Teams can engage from nearly anywhere via a web application, mobile app, Microsoft Teams, phone, or other integrated channels, enabling either an individual receptionist or a centralized team to effectively oversee multiple desks and locations. The platform features a comprehensive dashboard for managing sites, stations, users, branding, actions, and tracking activity history, which ensures that reception operations are streamlined and organized. Additionally, it includes built-in integrations with Microsoft Teams and Entra ID that facilitate the routing of reception calls to Teams and the importation of real-time employee directories, which boosts both operational efficiency and communication. This versatile tool not only enhances visitor engagement but also significantly elevates the overall experience for both visitors and staff, fostering a more welcoming environment for everyone involved. Its ability to adapt to various situations makes it an invaluable asset for organizations seeking to improve their front-desk operations.

What is Staff Glance?

Staff Glance is a cutting-edge cloud-based solution that facilitates the effective monitoring of employee presence and availability. It enables employees to communicate their current status, whether they are in the office, working from home, taking a lunch break, attending meetings, on vacation, or out of the office. Teams can conveniently access this information through various formats, such as cards or tables, while also utilizing filters based on department, location, or specific status. A centralized dashboard allows administrators to manage employee accounts, including their roles and departments, ensuring that visibility is appropriately maintained across the platform. Furthermore, the intuitive web interface can be accessed as a Progressive Web App, adding an extra layer of convenience for users. Operating smoothly as both an independent application and an integrated tool within Microsoft Teams, Staff Glance provides optional Microsoft 365 integrations that synchronize presence on Teams, showcase availability via Microsoft Calendar, and facilitate single sign-on through Microsoft Entra ID. This adaptable solution is designed to cater to office, hybrid, and remote work settings across a variety of industries, including healthcare, government, education, manufacturing, and IT. By delivering a transparent and collective view of employee availability and work locations, Staff Glance enhances collaboration and communication among team members. Ultimately, it significantly improves workplace dynamics by ensuring that everyone stays informed about team members' availability, no matter where they are working from, thereby fostering a more cohesive work environment. Additionally, the tool's flexibility makes it suitable for rapidly changing workplace needs, further solidifying its importance in modern organizational structures.

Media

Media

Integrations Supported

Microsoft Entra ID
Microsoft Teams
Google Calendar
Microsoft Outlook
Slack
WhatsApp

Integrations Supported

Microsoft Entra ID
Microsoft Teams
Microsoft 365

API Availability

API Availability

Pricing Information

$22 per month
Free Version
Free Trial Offered?

Pricing Information

$10/month
A free plan is available for up to 5 users. Paid plans start at $10/month for up to 20 users. Paid plans include a 30-day free trial for up to 50 users, with no credit card required.
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows

Supported Platforms

SaaS
iPhone
iPad
Windows

Customer Service / Support

24 Hour Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub

Company Facts

Organization Name

Virtual Front Desk

Date Founded

2018

Company Location

Canada

Company Website

www.virtualfrontdesk.com

Company Facts

Organization Name

Lob Labs LLC

Date Founded

2025

Company Location

United States

Company Website

staffglance.com

Categories and Features

Kiosk

Not specified

Visitor Management

Not specified

Categories and Features

Workforce Management

Time & Attendance

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