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What is SolarWinds Virtualization Manager?

SolarWinds offers effective solutions for addressing challenging and intricate IT management issues. Among its tools, the SolarWinds Virtualization Manager stands out for its robustness and scalability. This platform encompasses performance recommendations for vSphere, comprehensive monitoring, and analysis all in one cohesive interface. It is equipped with numerous features, including capacity planning, management of VM sprawl, optimizing VM sizes, and the PerfStack Dashboard for enhanced visibility. Additionally, it facilitates chargeback automation, provides predictive insights, monitors cloud infrastructures, and boasts a wide array of other functionalities to support IT professionals. With SolarWinds, organizations can streamline their IT operations and enhance overall efficiency.

What is SolarWinds Service Desk?

SolarWinds Service Desk, previously known as Samanage, serves as a comprehensive service desk and IT asset management tool tailored for professionals in IT, Human Resources, and Facilities who require a straightforward and effective approach to handle requests. This platform offers extensive customization options and facilitates collaboration through its built-in "whiteboard" feature, allowing users to brainstorm and work through complex tasks together. Businesses can leverage SolarWinds Service Desk to oversee both hardware and software assets, streamline license and contract management, identify potential risks, maintain compliance with licensing requirements, and perform various other essential functions. The platform is designed to enhance service management within organizations, ensuring employees receive top-notch support while reducing the adverse effects of incidents on business operations. By effectively tracking each asset, companies can guarantee that their workforce is equipped with the necessary tools to excel in their roles. Additionally, the platform’s robust capabilities contribute to overall efficiency and productivity within the organization.

Media

Media

Integrations Supported

Orion
SolarWinds Server & Application Monitor
SolarWinds Storage Resource Monitor

Integrations Supported

Dameware Remote Support
Gmail
Google Drive
Hornbill
Indent
Isora GRC
LogMeIn Rescue
OneLogin
Retently
Salesforce
Slack
StarfishETL
Teamwork.com
TurboDocx
Workativ
Wrike
Zapier

API Availability

API Availability

Pricing Information

Pricing starts at $2,995
Free Trial Offered?

Pricing Information

$19.00 per user per month
We have 3 flexible editions starting at $19 per agent per month and $.40 per asset per month.
Free Trial Offered?

Supported Platforms

Not specified

Supported Platforms

SaaS

Customer Service / Support

Not specified

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

SolarWinds

Date Founded

2000

Company Location

United States

Company Website

www.solarwinds.com

Company Facts

Organization Name

SolarWinds

Date Founded

2007

Company Location

United States

Company Website

www.solarwinds.com/service-desk

Categories and Features

Cloud Monitoring

Not specified

Virtualization

Capacity Monitoring
Desktop Virtualization
Version Control
Virtual Machine Monitoring

Categories and Features

AI-Powered ITSM Tools

Not specified

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

IT Asset Management

Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management

IT Management

Compliance Management
Hardware Inventory
IT Budgeting
License Management
Scheduling
Software Inventory

IT Service

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Runbook Automation

Not specified

Service Desk

Not specified

Whiteboard

Not specified

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