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What is Voice Biometrics Group?

Our business model is crafted to empower developers, system integrators, and those aiming to incorporate our technology into their products. Since our inception in 2009, VBG has unwaveringly focused on enhancing our voice biometric technology and its delivery mechanisms. We emphasize smooth interactions through prompt responses, user-friendly APIs, and straightforward deployment processes to guarantee an excellent experience. VBG distinguishes itself with an exceptionally flexible technology platform that can be customized to cater to specific needs. By leveraging advanced deep learning methodologies, we are dedicated to continuously improving the accuracy and performance of our solutions. Data security is a crucial concern for us; we limit the information we retain, protect and encrypt what we do keep, and adhere to rigorous compliance standards. With an array of contact center system integrations and authentication provider adapters, linking VBG with your chosen technologies is a breeze. We take great pride in offering exceptional customer support, always aiming to surpass industry standards. Our ongoing dedication to innovation and customer satisfaction not only keeps us at the forefront of voice biometric solutions but also inspires us to explore new horizons in technology development. As a result, we ensure that our clients have access to the most advanced tools available for their needs.

What is Illuma?

We provide efficient voice authentication and fraud prevention solutions specifically designed for contact centers serving credit unions and community banks, significantly improving performance in three essential areas. Our flagship product, Illuma, employs state-of-the-art signal processing, artificial intelligence, and machine learning capabilities. The voice authentication system functions unobtrusively in the background, swiftly and effectively verifying the identities of callers as they interact with contact center staff. By utilizing our advanced voice biometrics technology, we enable community financial institutions to combat fraud attempts and prevent unauthorized access to accounts with a technique that is challenging to mimic or deceive. Tailored expressly for community financial institutions, our solution is not only affordable and efficient but also secure, straightforward to implement, and user-friendly. Additionally, this pioneering system allows agents to reduce the time spent on the more tedious aspects of calls, enabling them to focus on assisting customers with their inquiries, issues, and transactions more swiftly. In the end, our solution significantly boosts both customer satisfaction and operational productivity for financial institutions, creating a win-win situation for all parties involved.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Voice Biometrics Group

Company Location

United States

Company Website

www.voicebiogroup.com/index.html

Company Facts

Organization Name

Illuma

Date Founded

2016

Company Location

United States

Company Website

illuma.cx/

Categories and Features

Categories and Features

Fraud Detection

Access Security Management
Check Fraud Monitoring
Custom Fraud Parameters
For Banking
For Crypto
For Insurance Industry
For eCommerce
Internal Fraud Monitoring
Investigator Notes
Pattern Recognition
Transaction Approval

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