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What is Voice Biometrics Group?

Our business model is crafted to empower developers, system integrators, and those aiming to incorporate our technology into their products. Since our inception in 2009, VBG has unwaveringly focused on enhancing our voice biometric technology and its delivery mechanisms. We emphasize smooth interactions through prompt responses, user-friendly APIs, and straightforward deployment processes to guarantee an excellent experience. VBG distinguishes itself with an exceptionally flexible technology platform that can be customized to cater to specific needs. By leveraging advanced deep learning methodologies, we are dedicated to continuously improving the accuracy and performance of our solutions. Data security is a crucial concern for us; we limit the information we retain, protect and encrypt what we do keep, and adhere to rigorous compliance standards. With an array of contact center system integrations and authentication provider adapters, linking VBG with your chosen technologies is a breeze. We take great pride in offering exceptional customer support, always aiming to surpass industry standards. Our ongoing dedication to innovation and customer satisfaction not only keeps us at the forefront of voice biometric solutions but also inspires us to explore new horizons in technology development. As a result, we ensure that our clients have access to the most advanced tools available for their needs.

What is Omni Authentication?

Managing a contact center involves facing various obstacles and can lead to considerable expenses, which makes it challenging to maintain high customer satisfaction levels, particularly when clients are required to answer intricate questions for verification. Picture a solution that not only bolsters security but also reduces operational costs while enhancing the customer experience—this is the advantage of Omni Authentication, a cutting-edge voice biometrics system. A significant challenge for contact centers lies in improving the Customer Experience, as callers often become frustrated when prompted to recall PINs, passwords, or account numbers, while agents squander crucial time on security checks. With Omni Authentication, these issues are effectively addressed by leveraging the customer's unique voiceprint for seamless and secure identity verification. This groundbreaking approach not only boosts operational efficiency within contact centers but also provides customers with a more enjoyable experience by eliminating the need for them to remember sensitive information. By simplifying the verification process, Omni Authentication not only conserves time but also nurtures a healthier rapport between agents and customers, ultimately leading to improved overall satisfaction. This transformative technology sets a new standard for how customer authentication can be handled in a way that is both innovative and user-friendly.

Media

Media

Integrations Supported

Genesys Cloud CX

Integrations Supported

Genesys Cloud CX

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Voice Biometrics Group

Company Location

United States

Company Website

www.voicebiogroup.com/index.html

Company Facts

Organization Name

Genesys

Date Founded

1990

Company Location

United States

Company Website

appfoundry.genesys.com/filter/genesyscloud/listing/19ffbe20-01c4-4e93-a699-382e5eb96764

Categories and Features

Categories and Features

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