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Ratings and Reviews 0 Ratings
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What is VoiceBase?
Our clients utilize our flexible and scalable solutions to discover innovative methods for minimizing call center costs, boosting revenue opportunities, and reducing compliance risks. By harnessing cutting-edge technologies like AI, Natural Language Processing, and Intelligence Tools, we convert raw, unstructured call data into structured, valuable datasets that enable thorough analysis. This capability empowers companies to make data-driven decisions based on every interaction across sales, service, or marketing channels. Our Voice Analytics software proficiently transcribes conversations from contact centers and organizes the resulting information into practical insights. Thanks to natural language processing (NLP), the recordings are automatically transcribed for user convenience. Moreover, our top-tier query solution enables users to effectively analyze, inspect, and categorize calls. We also ensure automatic identification and redaction of sensitive data, such as PCI and PII, from both audio and transcripts to uphold privacy and security. Our system employs 40 paralinguistic metrics, which encompass silence, overtalk, dynamism, and sentiment, to deliver in-depth insights. By leveraging machine learning, we can accurately identify and forecast complex behaviors, further enhancing our clients' strategic capabilities. In addition to voice data, we broaden our analytical reach to include chat, email, CRM, and support interactions, fostering a comprehensive understanding of customer engagement while continuously improving our tools for optimal results. This ongoing refinement ensures that our clients remain at the forefront of industry standards and can adapt swiftly to changing market dynamics.
What is Afiniti?
Improve the process of pairing by recognizing patterns. Our cutting-edge AI empowers large multinational corporations to discover subtle yet impactful behavioral trends, ultimately enabling better alignment between their workforce and clients. Through Afiniti Enterprise Behavioral Pairing™, we identify and predict interpersonal behavior patterns, ensuring the most suitable matches between customers and agents. With a foundation of over 150 patents, Afiniti's technology evaluates data and publicly accessible information concerning customer identities to identify effective behavioral interaction patterns, applying these findings in real-time. This dynamic application leads to enhancements in health outcomes, increased business profitability, and greater overall customer satisfaction. Furthermore, this strategy not only optimizes operational efficiency but also cultivates deeper connections between customers and service providers, resulting in a more engaged and loyal customer base.
Integrations Supported
Amazon Connect
Clarity Connect
Freshsales
Genesys Cloud CX
HireVue Video Interviewing
SpotIQ
Tableau
Twilio
Vonage Communications APIs (Nexmo)
Voxbone
Integrations Supported
Amazon Connect
Clarity Connect
Freshsales
Genesys Cloud CX
HireVue Video Interviewing
SpotIQ
Tableau
Twilio
Vonage Communications APIs (Nexmo)
Voxbone
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
VoiceBase
Date Founded
2010
Company Location
United States
Company Website
www.voicebase.com
Company Facts
Organization Name
Afiniti
Date Founded
2005
Company Location
United States
Company Website
afiniti.com
Categories and Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Workforce Optimization (WFO)
Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning
Categories and Features
Artificial Intelligence
Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)
Workforce Optimization (WFO)
Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning