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Ratings and Reviews 0 Ratings
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What is VoiceGuide IVR?
Katalina Technologies has developed VoiceGuide IVR, a sophisticated system for both inbound and outbound interactive voice response (IVR) and automatic call distribution (ACD). Designed for flexibility and user-friendliness, VoiceGuide IVR facilitates rich, omnichannel, and personalized interactions. This solution can be deployed either on-premises or via the cloud, catering to various business needs. With its intuitive graphical callflow designer, users can effortlessly create and manage callflows, enabling call center managers to implement changes with ease. Additionally, VoiceGuide IVR incorporates advanced features such as speech recognition, text-to-speech capabilities, biometric authentication, and support for multiple languages, ensuring a comprehensive and accessible user experience for diverse clientele. Its versatility makes it a valuable tool for organizations looking to enhance their customer engagement strategies.
What is InterpreXer?
InterpreXer™ is a robust speech platform that revolutionizes applications into Voice Bots, conforming to the W3C VoiceXML 2.1 standard to facilitate the creation of dynamic voice-driven interfaces, all while integrating seamlessly with automatic speech recognition (ASR) and text-to-speech (TTS) technologies. This adaptable solution can be utilized on conventional hardware or cloud-based virtual machines, providing significant scalability to handle millions of voice bot interactions over the phone. It fully adheres to the VoiceXML 2.1 standards established by the W3C, ensuring top-notch compliance and functionality. Furthermore, users can easily connect applications with any CRM systems or other backend infrastructures through web hooks. The platform supports the triggering of CTI events for major contact center solutions directly from the bot interface, enhancing operational efficiency. Businesses benefit from the capability to connect to a variety of speech recognition and text-to-speech engines dynamically, allowing for responsiveness to evolving customer needs. This system also enables the deployment of thousands of ports in a distributed, high-availability configuration, making scalability and reliability effortlessly attainable. Designed with modern enterprise demands in mind, it ultimately empowers businesses to significantly improve their customer engagement and streamline their service delivery. Additionally, the platform's comprehensive features position it as a vital tool in the ever-changing landscape of customer service technology.
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
$99.00/one-time
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Katalina Technologies Pty Ltd
Date Founded
1996
Company Location
Australia
Company Website
www.voiceguide.com
Company Facts
Organization Name
Phonologies
Date Founded
2001
Company Location
India
Company Website
phonologies.com/interprexer/
Categories and Features
IVR
Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail
Categories and Features
IVR
Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail