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What is Voiceflow?

Voiceflow is a complete AI customer experience platform designed to help enterprises build, deploy, monitor, and improve AI agents across customer service and revenue workflows. The platform supports use cases such as support automation, lead generation, chatbots, phone agents, virtual receptionists, appointment scheduling, answering services, and sales conversations. It gives non-technical teams a visual workflow builder while also offering engineers APIs, code editors, functions, and integration tools for deeper customization. Voiceflow helps teams move from idea to production through a structured process that includes building, launching, iterating, testing, observing, and scaling AI agents. Its Agentic Context Engine is built to support complex conversations and create more personalized customer experiences across channels. The platform supports omnichannel deployment across web, phone, and mobile so businesses can deliver consistent customer interactions wherever users engage. Teams can combine deterministic workflows with AI-driven playbooks, global instructions, guardrails, and business logic to reduce black-box behavior. Voiceflow’s observability tools provide logs, evaluations, metrics, and performance insights so teams can understand why an agent behaved a certain way and improve it over time. Production environments allow companies to manage development, staging, and final deployment in a hosted platform built for real customer traffic. Voiceflow also helps teams avoid model lock-in by supporting major LLM providers and bring-your-own-model options. With SOC 2 Type II, ISO 27001, GDPR, and HIPAA compliance, Voiceflow gives enterprise CX teams a secure and scalable way to automate customer experiences while maintaining control over quality and governance.

What is Ojin?

Ojin is a digital platform tailored for the creation and implementation of real-time AI agents that feature a visual avatar, an interactive voice, and advanced conversational abilities. The Human Agents capability incorporates elements such as speech recognition, responses generated by language models, speech synthesis, and an animated facial representation, all within a user-friendly web interface that enables customization through templates or user-generated content for website integration. Furthermore, developers can utilize Ojin's Human Portrait model via an HTTP/WebSocket API, which can be integrated into their applications and agent frameworks like Pipecat and LiveKit Agents. Targeting businesses, creators, and developers, the platform aims to improve interactive customer support, sales, onboarding, education, training, and brand engagement efforts. Upcoming features are anticipated to include self-service subscription options, usage credits, and a fully managed enterprise solution, providing a spectrum of choices to accommodate various user requirements. This flexibility positions Ojin as an attractive option for anyone seeking to incorporate AI-enhanced interactions into their offerings, as it caters to a wide array of applications in different sectors.

Media

Media

No images available

Integrations Supported

Axis LMS
Ejentum
FirstHelm
JSON
JavaScript
Rime
Workers by Delos

Integrations Supported

LiveKit
Pipecat

API Availability

Has API

API Availability

Has API

Pricing Information

$40 per editor per month
Free Version
Free Trial Offered?

Pricing Information

$8/month
The Creator plan is $8 per month with annual billing and includes 10,800 credits per year.
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

24 Hour Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub

Company Facts

Organization Name

Voiceflow

Date Founded

2019

Company Location

United States

Company Website

www.voiceflow.com

Company Facts

Organization Name

Ojin

Date Founded

2020

Company Location

Germany

Company Website

ojin.ai/

Categories and Features

Agentic AI

Not specified

AI Agent Builders

Not specified

AI Agents

Not specified

AI Voice Agents

Not specified

Chatbot

Not specified

Conversational AI

Not specified

Categories and Features

AI Agent Builders

Not specified

Conversational AI

Not specified

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