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What is Voipfuture?

Voipfuture presents a powerful monitoring and analytics solution specifically designed for voice services in carrier-grade settings, focusing on delivering extensive, real-time insights into the performance and quality of Voice over IP (VoIP) services amidst complex networks. At the heart of this offering lies Qrystal, which continuously analyzes both signaling and media traffic through a unique "dual visibility" approach that enables organizations to assess not only the successful connection of calls but also the real-time user experience during those calls. By scrutinizing every packet that flows through the network and employing its proprietary RTP time-slicing technology, it generates precise metrics such as jitter, packet loss, and mean opinion score with remarkable accuracy. These valuable metrics are organized into actionable Key Performance Indicators (KPIs) and Quality Data Records, allowing teams to effectively monitor performance, identify issues like dropped or one-way calls, and rapidly determine their root causes. Additionally, the in-depth analytics provided not only boosts operational efficiency but also greatly enhances customer satisfaction by yielding insights that facilitate proactive adjustments to services. Ultimately, this comprehensive approach ensures that organizations can maintain high-quality voice communications while adapting to the dynamic demands of their users.

What is Observe.AI?

Observe.AI enhances quality management in contact centers through advanced speech analytics, allowing support teams to scrutinize every voice call for quality assurance and compliance. This Voice AI Platform not only automates the evaluation of agents but also significantly boosts coaching efforts by ensuring that no call is overlooked, thereby minimizing risks and maximizing opportunities. With automated assessments, you can foster trust among agents by relying on precise data during evaluations. Furthermore, effective coaching requires a clear understanding of which training programs yield the best results in driving meaningful change within the team. Continuous analysis of call data empowers organizations to refine their strategies and enhance overall performance.

Media

Media

Integrations Supported

3CLogic
Assembled
Operata
QEval
Zendesk

Integrations Supported

3CLogic
Assembled
Operata
QEval
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Voipfuture

Date Founded

2007

Company Location

Germany

Company Website

www.voipfuture.com

Company Facts

Organization Name

Observe.AI

Date Founded

2017

Company Location

United States

Company Website

www.observe.ai/

Categories and Features

VoIP Monitoring

Alerts / Notifications
Call Detail Record (CDR) Analysis
Call Quality Monitoring
IP SLA Monitoring
Jitter Testing
Latency Monitoring
MOS Monitoring
Packet Loss Monitoring
QoS Monitoring
Reporting / Analytics
Troubleshooting

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Conversation Intelligence

AI Insights
Account Health Alerts
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Call/Meeting Sharing
Sales Coaching
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis

Speech Analytics

Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback

Telemarketing

Auto Dialer
CRM
Call Logging
Call Recording
Call Routing
Call Scripting
IVR / Voice Recognition
Inbound Call Center
Lead Distribution
Outbound Call Center

VoIP Monitoring

Alerts / Notifications
Call Detail Record (CDR) Analysis
Call Quality Monitoring
IP SLA Monitoring
Jitter Testing
Latency Monitoring
MOS Monitoring
Packet Loss Monitoring
QoS Monitoring
Reporting / Analytics
Troubleshooting

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