Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • Viktor Reviews & Ratings
    19 Ratings
    Company Website
  • New Relic Reviews & Ratings
    2,916 Ratings
    Company Website
  • Docket Reviews & Ratings
    59 Ratings
    Company Website
  • Devin Desktop Reviews & Ratings
    171 Ratings
    Company Website
  • Assembled Reviews & Ratings
    260 Ratings
    Company Website
  • Denodo Reviews & Ratings
    387 Ratings
    Company Website
  • Sendbird Reviews & Ratings
    164 Ratings
    Company Website
  • Gemini Enterprise Agent Platform Reviews & Ratings
    967 Ratings
    Company Website
  • Atera Reviews & Ratings
    2,047 Ratings
    Company Website
  • Zendesk Reviews & Ratings
    7,920 Ratings
    Company Website

What is Voker?

Voker functions as an advanced Agent Analytics Platform dedicated to supervising and enhancing the performance of AI agents in real-world applications, ensuring that these agents are not just reactive, but instead offer significant benefits. This platform provides developers with the tools to observe AI agents' interactions, highlight areas that require enhancement, detect anomalies, and evaluate progress over time, all while avoiding the cumbersome task of analyzing extensive logs or depending solely on user input. By connecting agents' performance metrics to real business outcomes, Voker enables teams to align conversational insights with user data, clarifying whether an agent is effectively aiding in achieving objectives such as user activation, retention, conversion rates, support quality, and other crucial performance metrics. The intuitive self-service analytics cater to product managers, analysts, and business teams, furnishing them with practical insights without the complications of support queries or workflow disruptions. Moreover, developers have the convenience of integrating Voker into their systems seamlessly through the SDK; they can achieve this with a straightforward pip install command or by utilizing an AI coding tool to swiftly set up the SDK, enter the required API key, and configure an agent in just a matter of minutes. As a result, Voker not only simplifies the monitoring process but also empowers teams to use data for the ongoing enhancement of their AI agents, ultimately fostering a culture of continuous improvement and innovation within organizations.

What is Level AI?

Level AI is the leading AI-powered platform for customer experience operations, helping enterprises understand customer conversations, automate quality monitoring, and improve contact center performance across voice and chat. Designed for modern support organizations, the platform unifies conversation intelligence, automated QA, real-time agent guidance, and AI virtual agents within a single system trained on real customer interactions. Level AI analyzes every customer interaction to surface customer issues, detect operational trends, and reveal opportunities to improve service quality and efficiency. CX leaders gain visibility into what customers are experiencing and how agents perform across the entire support operation. With integrations across leading contact center platforms, Level AI enables organizations to scale customer support, increase automation, and turn everyday conversations into strategic customer insights.

Media

Media

Integrations Supported

AmpliTube
Assembled
Five9
Freshchat
Genesys Cloud CX
Google Drive
HubSpot CRM
LangSmith
Langfuse
Mixpanel
NetSuite
Operata
PostHog
Salesforce
Seismic Learning
Twilio
Twilio Voice
Verint Workforce Management
Zendesk

Integrations Supported

AmpliTube
Assembled
Five9
Freshchat
Genesys Cloud CX
Google Drive
HubSpot CRM
LangSmith
Langfuse
Mixpanel
NetSuite
Operata
PostHog
Salesforce
Seismic Learning
Twilio
Twilio Voice
Verint Workforce Management
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$80 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Voker

Date Founded

2024

Company Location

United States

Company Website

voker.ai/

Company Facts

Organization Name

Level AI

Date Founded

2020

Company Location

United States

Company Website

thelevel.ai/

Categories and Features

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Conversation Intelligence

AI Insights
Account Health Alerts
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Call/Meeting Sharing
Sales Coaching
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis

Speech Analytics

Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

Popular Alternatives

Popular Alternatives

QEval Reviews & Ratings

QEval

Etech Global Services
Prodigal Reviews & Ratings

Prodigal

Prodigal Technologies